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Customer Support Agent (Online Education Services)
BruntWorkUKRemotefull_timeVerifiedPosted 13 Nov 2024
About the role
This is a remote position.
Schedule: Monday-Friday 7:30am to 4:30pm California TimeClient Overview We are an established CPR training business operating for 15+ years that is expanding nationwide. As we grow, we'll need exceptional customer support representatives to help our students! This is a perfect opportunity to join our growing team.
Job Description
We need friendly and patient customer support representatives to help troubleshoot issues and answer questions for people taking our online CPR classes. Empathy and communication skills are key! As we grow, you'll transition into a full-time 24/7 support role. We also need someone who is detail-oriented to help us scale our business by efficiently posting classes and managing instructor profiles in our online system
Responsibilities
- Fielding customer inquiries via phone and email
- Troubleshooting access issues related to online classes
- Answering student questions about CPR certification
- Managing customer issues with care and professionalism
- Creating instructor email accounts and profiles
- Posting class schedules and availability
- Managing information in our online class posting system
- Quality checking work to ensure accuracy
Requirements
- Strong attention to detail - Proficient with MS Office and data entry - Good time management and ability to meet posting deadlines - Desire to grow with a small business- 1+ years experience in customer service or support role - Exceptional communication skills, written and verbal - Empathetic and patient - Basic computer skills - Desire to grow with a small business
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