Senior Box Office & Marketing Manager | Full-Time | Five Flags Center

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Senior Box Office & Marketing Manager will manage ticket inventories and oversee the processing of orders and payments. Utilizing ticketing software, he/she will create ticketing for events and financial reports; manage and participate in the development and administration of an annual budget. The Box Office Manager is responsible for the selection, training, motivation and evaluation of all Box Office part-time personnel, and the management of all aspects of customer service related to internal and external customers. The ideal candidate will have experience in ticketing, staff management, and customer service. This position will work additionally work to market the venue and events while creating and maintaining relationships with media and promotional partners. The role will assist in graphic design, advertising, interactive media, ticketing analysis, promotions, public relations and grassroots efforts for events.

This role pays an annual salary of $60,000-$65,000.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until August 22, 2025.

About the Venue

The Five Flags Civic Center is located in downtown Dubuque. The arena has a capacity of 4,500 guests and has the ability to transform for an occasion from concerts and sports tournaments to banquets and general sessions. The theater is a National Historic Landmark that seats 711 guests and Bijou Room is a black box theater with a capacity of 135 guests.

Responsibilities

• Build all events in the ticketing system, including seating manifests, price tables, hold/kills, discounts, pre-sales, etc.
• Oversee all financial reconciliation in regard to daily reports, monthly reports and event settlement.
• Manage all information being sent and posted through the ticketing system.
• Act as systems administrator for ticketing system and liaison between staff, promoters, presenters and the facility.
• Responsible for system upgrades, occasional testing of new software and routine maintenance and troubleshooting.
• Prepare all ticketing reports for and work with tenants on system training and related premium ticketing services.
• Update and relay all box-office related event information to each department and client.
• Investigate and resolve ticket-related issues.
• Responsible for the collection of all ticket monies, tracking of accounts payable/receivable and preparation of sales reports/ticket revenue updates (this includes parking monies).
• Work with sales reports/ticket revenue updates.
• Work with sales and marketing departments to set up various ticket discounts and promotions.
• Oversee will call for all ticketed events, ensuring compliance to all relevant ticket laws.
• Process/fill approved charity ticket requests; document all complimentary tickets issued.
• Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.
• Process donor seat selection and retention.
• Manage all aspects of customer service as it relates to both internal and external customers, enforcing Oak View Group's principles and corporate initiatives.
• Direct the creation and control of fiscal budget for the Box Office department.
• Plan, organize, and coordinate the Box Office efforts for a public assembly facility, theater, arena or convention center.
• Develop and implement comprehensive ticket sales programs.
• Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives.
• Exercise confidentiality and integrity upon handling customer personal/financial information.
• Complete all duties with a customer service focus through teamwork and dedication to Oak View Group’s principles.
• Provide general office and clerical support: preparation of weekly package to corporate, copying, filing, correspondence, telephone inquiries.
• Collaborate with internal and external teams to market live events, and fulfill sponsor obligations related to social media and digital marketing.
• Serve as an on-site marketing representative for designated ev