Executive Director, Specialty Care Solutions - Oak Street Health

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Position Summary:

Oak Street Health, a CVS Health Company, is seeking a dynamic and mission-driven Executive Director, Specialty Care Solutions who is a key member of the Specialty Care team and is responsible for leading Oak Street Health’s virtual specialty care strategy and operations as well as the day-to-day operations of RubiconMD (eConsult platform owned by Oak Street/CVS Health). This role will lead sales & marketing, business development, operations, clinical operations, and specialist network strategy for RubiconMD serving Oak Street as the primary customer and addressing the needs of the external marketplace. The Executive Director will play a pivotal role influencing the Oak Street care model via the implementation of eConsults with RubiconMD, leading to medical cost savings and enhanced ability to care for patients. This leader will also leverage this playbook to sell eConsults to the external marketplace.

The eConsult program at Oak Street drives financial outcomes through avoiding unnecessary external specialist utilization, replacing it with asynchronous communication between primary care providers and specialists via electronic health record (EHR) integrations.  EConsult programs also drive value through enhancing the primary care providers’ ability to screen, diagnose, and manage high priority chronic conditions. The leader is responsible for coordinating across RubiconMD functions and Oak Street stakeholders to build eConsult programs that maximize value for Oak Street and external clients. This involves defining the strategy and business outcomes, collaborating closely with Product, Engineering, etc. for both Oak Street/external clients and RubiconMD, and coordinating clinical and operational stakeholders across all parties to ensure efficiency, quality, and compliance.  He/she will also define the future vision of virtual specialty care for the enterprise, as the program evolves towards direct-to-patient and synchronous delivery of care.

This is a fast-paced, high visibility role to ensure that we are driving innovation in medical cost management through collaboration between Primary Care and Specialty Care providers. These programs are cutting edge in the Value Based Care space and serve as a model for best-in-class integration of Primary and Specialty Care.

This role will report to the VP, Specialty Care and reports up through the Healthcare Delivery organization at CVS Health. They will manage a team of people leaders and will work closely with other leaders across the enterprise.

Core Responsibilities:

• Serve as Oak Street Health’s subject matter expert on the integration of Virtual Specialty Care into Primary Care models.

• Serve as key strategic and operational leader for eConsults, managing the full RubiconMD P&L and being responsible for driving significant financial impact for the enterprise through top and bottom-line initiatives.

• Serve as a member of the Specialty Care Leadership Team consisting of operational and clinical leaders responsible for Specialty Care strategy and execution; being responsible for identifying needs and, where appropriate, standing up virtual specialty programs for other CVS Healthcare Delivery assets (e.g. Minute Clinic, Signify).

• Monitor and manage against key performance indicators including eConsult volume, avoided external specialty utilization, enhanced accuracy and specificity of diagnosis, and key outcome measures related to care model impact (e.g. hospital admissions) for Oak Street and other clients where appropriate.

• Manage a team of Lead Directors who manage teams supporting each RubiconMD function (sales & marketing, business development, operations, clinical operations, network strategy).

• Oversee management of daily operations for eConsult programs, including collaboration across RubiconMD, Oak Street, other CVS Healthcare Delivery assets, and external clients, via Lead Director team members.

• Collaborate with VP-level executives across Oak Street Health and CVS Healthcare Delivery to define the future strategy of RubiconMD (i.e. evolution towards direct-to-patient and synchronous care) and execute on this transfo