CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Do you have a passion for raising the bar, championing excellence, and leaving a lasting mark? Join CHEP Jacksonville, FL as a Quality Lead, where your knack for creative problem-solving, team inspiration, and pursuit of outstanding results will truly shine.

The Quality Lead will oversee and manage quality control initiatives, ensuring compliance with corporate quality guidelines and driving continuous improvement efforts to optimize plant performance. This position will lead audits, training, and issue resolution activities to uphold quality standards and promote a culture of excellence within the plant. The Quality Lead will act as a key liaison with internal and external stakeholders, addressing quality concerns and fostering strong relationships with customers and vendors.

Key Responsibilities May Include:

• Conduct and validate quality audits across the plant, ensuring all processes align with corporate policies, goals, and quality objectives.
• Train and develop plant personnel on quality guidelines and best practices, promoting a continuous improvement mindset and fostering quality awareness across teams.
• Track and report key quality performance metrics, including Acceptable Quality Limits (AQL), Pest Control Program (PCP) compliance, and customer complaints.
• Investigate and resolve quality issues, including customer complaints and rejected loads, using root cause corrective actions (RCCA) and implementing preventive measures.
• Maintain and manage quality-related documentation, ensuring all records meet corporate and regulatory standards.
• Collaborate with regional quality teams and internal stakeholders to address plant-specific quality concerns and ensure consistency in quality management across locations.
• Lead continuous improvement projects targeting quality systems and processes, working with cross-functional teams to implement solutions that enhance operational performance.

What You Will Do: 

Major/Key Accountabilities 

• Responsible for performing and/or validating all quality audits and reporting results. 

• Complying with all corporate policies, goals and objectives. 

• Ensure plant and plant personnel operate within CHEP quality guidelines. 

• Track performance on quality and report to supervisors and management. 

• Track rejections and/or customer complaints and address them with site, sales and quality teams. 

• Conduct reverse audits on rejected loads and complete informal and/or formal RCCA’s pertaining to rejections. 

• Train an