Director of Residential Operations

Required Qualifications (as evidenced by an attached resume): 
Bachelor's degree (foreign equivalent or higher). Five (5) years of full-time facilities management experience. Supervisory experience. Experience with financial acumen and budgeting. Experience developing a preventative maintenance program. Must have, keep and maintain the appropriate valid NYS Driver’s License; have a motor vehicle record which is free from major violations or a pattern of repeat violations. (***Out-of-State Applicants, see "Special Notes”).

Preferred Qualifications: 
Advanced degree (foreign equivalent or higher). Additional years of full-time facilities management experience. Experience working in a large academic, residential, or healthcare setting. Presentation experience. Experience using building management systems and software. Knowledge of building codes, safety regulations and maintenance best practices.

Brief Description of Duties: 
The Director of Residential Operations provides comprehensive leadership and oversight for the facilities within campus residence halls, university dining spaces, and the Campus Recreation Center. This position is responsible for the strategic direction of the Residential Operations Department, leading facilities planning for renovations, new construction, and deferred maintenance, while ensuring that custodial and maintenance operations are efficient and customer-focused.
 

• Leadership:
  • Provide strategic leadership and oversight for residential services, ensuring safe, efficient, and compliant operations that are in alignment with the organization's mission.
  • Assess departmental operations, and develop and implement new programs and initiatives to create long-range goals to align with university priorities. 
  • Direct and support residential staff through supervision, recruitment, training, development, and performance evaluation while providing ongoing coaching, mentoring, and guidance to managers and staff, to promote professional growth, strengthen skills and improve performance.
  • Develop succession planning strategies to ensure continuity of leadership and critical operational functions.
  • Coordinate between Residential Operations and represented Unions.
  • Create, implement, and maintain policies and procedures for Residential Operations. 
  • Collaborate, plan, communicate, and meet regularly with the AVP for Campus Residences and the leadership team in Campus Residences.  Advise senior leadership on all matters related to Residential Operations, including emergency incidents and response.

• Maintenance: 
  • Oversee operations and maintenance activities, including preventative maintenance, routine inspections, and testing of building systems.
  • Direct and coordinate maintenance work with building managers and maintenance staff.
  • Provide guidance and feedback for resources in Residential Operations buildings. 
  • Develop procedures and systems to ensure timely response to maintenance problems while maintaining a customer focused approach.
  • Ensure efficient and effective inventory management.

• Custodial Services:
  • Provide oversight of Custodial Services by directing all custodial functions. 
  • Ensure all university recycling methods are being followed.
  • Provide guidance and feedback to Custodial staff for resources in Residential Operations buildings to maintain high standards of cleanliness, safety, and facility operations.

• Snow Removal/Weather Related Emergencies: 
  • Oversee safe and effective snow removal and operations and other mitigation processes for Residential Operations. This requires 24-hour surveillance of anticipated storms. 
  • Advise the Senior Director and Associate Vice President of Campus Operations and Maintenance, and any other leadership involved regarding snow removal/weather related emergencies. 
  • Secure contract services in the absence of in-house staff.

• Budget Management: