Technical Account Manager - Kasten by Veeam

<p>Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.</p> <p>With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. </p> <p>The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps <br/>and data are protected and always available.</p> <p>Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.</p> <p> </p><p></p> <p><span>As a <strong>Kasten SME Technical Account Manager (TAM) </strong>at Veeam, you will be at the forefront of innovation, providing expert-level technical guidance and support to our customers, focusing on Kasten by Veeam solutions for Kubernetes data management. You will </span><span>leverage</span><span> your deep understanding of Kubernetes and container technologies to ensure successful deployment, adoption, and optimization of Kasten solutions, driving customer satisfaction and loyalty. </span></p> <h4>Your tasks will include:</h4> <ul> <li><strong><span>Customer Engagement:</span></strong><span> </span></li> <li><span>Serve as the primary technical point of contact for customers using Kasten solutions.</span><span> </span></li> <li><span>Assist customers in defining and achieving their goals for Kasten deployment, adoption, and standardization.</span><span> </span></li> <li><span>Conduct regular reviews and presentations on Kasten product roadmaps and strategies.</span><span> </span></li> <li><span>Provide proactive support and influence data management deployment growth.</span><span> <br/><br/></span></li> <li><strong><span>Technical Expertise:</span></strong><span> </span></li> <li><span>Demonstrate deep knowledge of Kubernetes and container technologies.</span><span> </span></li> <li><span>Provide expert guidance on best practices, security considerations, and efficient management of Kasten solutions.</span><span> </span></li> <li><span>Lead technical workshops, visioning sessions, and training for customers.</span><span> </span></li> <li><span>Support pre-sales activities and represent Veeam at industry events and trade shows.</span><span> </span></li> <li><span>Knowledge of Security, Data protection and other Veeam Technologies is an appreciated plus</span><span> <br/><br/></span></li> <li><strong><span>Issue Resolution:</span></strong><span> </span></li> <li><span>Act as the point of accountability for driving issue resolution related to Kasten solutions.</span><span> </span></li> <li><span>Partner with internal resources to deliver content or resolve issues as needed.</span><span> </span></li> <li><span>Provide timely and accurate information to customers, fostering open communication.</span><span> <br/><br/></span></li> <li><strong><span>Mentorship and Leadership:</span></strong><span> </span></li> <li><span>Mentor and coach other TAMs on Kasten solutions and best practices.</span><span> </span></li> <li><span>Lead discussions in TAM forums and contribute to the development of best practices.</span><span> </span></li> <li><span>Represent Veeam externally, particularly in presenting to large groups and with critical decision-makers.</span><span> </span></li> </ul> <h4><span>What we expect from you: </span></h4> <ul> <li><strong><span>Education and Certifications:</span></strong><span> </span></li> <li><span>Bachelor's degree in Computer Science, Information Technology, or a related field.</span><span> </span></li> <li><span>Certified Kubernetes Administrator (CKA) and Certified Kubernetes Security Specialist (CKS) certifications.</span><span> </span></li> <li><span>Veeam Certified Engineer (VMCE) and Veeam Certified Architect (VMCA) certifications are preferred.</span><span> <br/><br/></span></li> <li><strong><span>Experience:</span></strong><span> </span></li> <li><span>Minimum of 5-10 years of experience in a customer-facing technical role.</span><span> </span></li> <li><span>Extensive experience with Kubernetes and container technologies.</span><span> </span></li> <li><span>Proven track record of successful project delivery and customer satisfaction.</span><span> <br/><br/></span></li> <li><strong><span>Skills:</span></strong><span> </span></li> <li><span>Strong communication and presentation skills.</span><span> </span></li> <li><span>Ability to engage with customers at all levels, including CXO.</span><span> </span></li> <li><span>Excellent problem-solving and troubleshooting abilities.</span><span> </span></li> <li><span>Ability to work independently and as part of a team.</span><span> </span></li> </ul> <h4><strong><span>We offer :</span></strong><span> </span></h4> <ul> <li><span>Modern, energe