Customer Service Specialist

About Sales Bizlab

At Sales Bizlab is seeking a friendly and professional Data Entry Customer Service to join our team. The ideal candidate will be the first point of contact for visitors and callers, providing excellent customer service and administrative support. This role requires strong communication skills, a welcoming demeanor, and the ability to manage multiple tasks efficiently.

We are seeking a highly motivated and dedicated Customer Service Specialist to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing them with exceptional support and building lasting relationships. Our company prides itself on delivering outstanding service, and we believe that our Customer Service Specialists are the key to achieving this goal.

Job:

Full time

Monday to Friday

Pay Range:

$25.60 - $35.00 hourly

Charlotte

THIS WILL BE AN ON-SITE JOB

Location: Orlando, FL

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer issues effectively while demonstrating empathy and understanding.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure customer satisfaction and timely resolution of issues.
• Provide product and service information to customers and guide them through their decisions.
• Identify opportunities for process improvement and customer experience enhancement.

Requirements

• High school diploma or equivalent required; associate degree or higher preferred.
• Proven experience in a customer service role or similar position.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to handle difficult situations calmly and professionally.
• Proficient in using customer service software and Microsoft Office Suite.

 Bonus Points:

• Competitive entry-level salary.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• 401(k) retirement plan with company match.
• Opportunities for professional development and career growth.
• A supportive and collaborative work environment.