Senior Manager, Salesforce Platform

Who are we?

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines.  Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

Summary

We’re looking for a Salesforce Platform Manager to lead our in-house Salesforce team and take end-to-end ownership of the platform as a core business system.
This role is not about micromanaging tickets or being the smartest admin in the room. It’s about setting technical direction, enabling specialists, and ensuring Salesforce scales cleanly across Sales, Service, and post-sale operations.
Our Salesforce footprint spans:
- Sales Cloud (complex sales motions)
- Service Cloud & Agentforce (support, automation, AI-assisted workflows)
- Salesforce CPQ (high-volume SaaS + complex Enterprise deals)
- Heavy automation and Flow-driven business logic
You’ll lead a team of strong individual contributors with deep domain expertise, and your job is to align them, unblock them, and keep the platform healthy and intentional.