Customer Excellence Representative

Work Flexibility: Hybrid

Schedule: Monday to Friday 9:30am - 6pm CST

Overtime based on business needs

What you will do - 

• Provide phone support for inquiries from sales and healthcare professionals 
• Engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business relationships 
• Process all work in accordance with relevant working practices and standard operating procedures 
• Provide feedback and suggestions to improve service levels, internal processes and customer support methodology 
• Support Sales Department by providing answers to questions generated by telephone, e-mails and fax.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing
• Prepare product or service reports by collecting and analyzing customer information

What you need - 

Required Qualifications:

• 2+ years of experience
• High school diploma/GED
• Ability to work flexible hours, as needed to support the business needs

Preferred Qualifications:

• Associates or Bachelor's Degree
• Experience with Customer Service and Order Entry
• Experience with Systems Applications & Products (SAP), Enterprise Resource Planning (ERP) software

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.