Customer Resolution Specialist

Customer Resolution Specialist

Beaverton, OR | Full-Time | Onsite
$17–$20/hr DOE
Paid Training • Growth Opportunities

Pacific Office Automation (POA) is the largest independently owned document imaging and technology dealer in the nation. Since 1976, we’ve expanded to over 30 branches across 11 western states, including Oregon, Washington, California, Arizona, New Mexico, Nevada, Utah, Idaho, Colorado, Texas, and Hawaii.

With over 40 years of success in office equipment and technology sales and service, our reputation has allowed us to build strong partnerships with industry-leading manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and more.

At POA, you’ll find a fast-growing technology company filled with opportunity, competitive benefits, and passionate coworkers who want to see you succeed. We aim to be a long-term employer by investing in training, development, and career progression—while fostering a culture where every voice matters.

About the Role

Our fast-paced sales office is seeking an Account Resolution Specialist to join our Beaverton, OR team. This is an excellent entry-level opportunity for someone looking to start a professional career in finance, operations, or customer relations. No prior collections experience? No problem—we’re happy to train the right candidate.

What You’ll Do

• Make outbound calls to resolve past-due accounts

• Review and analyze aging reports

• Document all account activity accurately and thoroughly

• Resolve customer discrepancies and disputes with professionalism and discretion

• Communicate cross-functionally with sales teams and senior management when needed

• Confidently follow up on accounts to ensure timely resolution while maintaining strong customer relationships

What You Bring

• Strong problem-solving skills and attention to detail

• Excellent organization and time-management abilities

• Ability to prioritize tasks in a fast-paced environment

• Proficiency in Microsoft Office

• Confidence communicating with customers regarding payments while maintaining professionalism

Preferred (Not Required)

• 2+ years of collections or accounts receivable experience

What We Offer

• Clear advancement and growth opportunities, including leadership paths

• Supportive, team-oriented work environment

• Medical, Dental, Vision, and Life Insurance

• 401(k) with company match

• PTO, Vacation, and Sick Leave

• Flexible Spending Account (FSA)

• Paid training

Our Commitment to Diversity & Inclusion

Pacific Office Automation is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender identity or expression, age, religion, veteran status, or any other protected characteristic. We celebrate diversity because it makes our teams stronger.

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