Senior Manager, Stars Medicare Part D Member Experience

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary
This Senior Manager role will lead and oversee the planning, execution, and successful completion of projects as it relates to the Medicare Part D. This role will partner with business owners cross-functionally to drive member experience enhancements and improved organizational effectiveness.

What you will do:

• Lead projects and programs designed to support the organization’s Part D Star Rating goals and improvement strategies

• Collaborate cross-functionally across the Enterprise regarding organization’s goals and objectives

• Conduct research and data analyses for the improvement of the Part D member experience

• Develop reports on member insights, project statuses and recommendations for senior management and other cross-functional stakeholders

• Evaluate performance through regular, timely feedback to ensure delivery of exceptional projects

Required Qualifications

• 2+ years of work in managed care

• 3+ years of Medicare experience

• 2+ years of Project or Program Management experience

• Experience in leading cross functional teams

• Proficiency in PowerPoint development

• Proficiency in the use of Excel for data analysis

Preferred Qualifications

• Medicare, specifically Part D experience

Education

Bachelor's degree or equivalent work experience

Pay Range

The typical pay range for this role is:

$82,940.00 - $182,549.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 03/31/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.