Manager, Customer Success

Job Title:

Manager, Customer Success

About Skyhigh Security:

Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry.  Our mission is to protect the world’s data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and transparency. 

Since 2011, organizations have trusted us to provide them with a complete, market-leading security platform built on a modern cloud stack. Our industry-leading suite of products radically simplifies data security through easy-to-use, cloud-based, Zero Trust solutions that are managed in a single dashboard, powered by hundreds of employees across the world. With offices in Santa Clara, Aylesbury, Paderborn, Bengaluru, Sydney, Tokyo and more, our employees are the heart and soul of our company. 

Skyhigh Security Is more than a company; here, when you invest your career with us, we commit to investing in you. We embrace a hybrid work model, creating the flexibility and freedom you need from your work environment to reach your potential. From our employee recognition program, to our ‘Blast Talks' learning series, and team celebrations (we love to have fun!), we strive to be an interactive and engaging place where you can be your authentic self. 

We are on these too! Follow us on LinkedIn and Twitter@SkyhighSecurity.

Role Overview:

As a Manager, Customer Success, with a deep passion for creating a world-class customer experience, you lead a team that directly supports and guides our largest customers throughout their product adoption and onboarding journey. You are a trusted advisor, assisting customers in maximizing the value of our cybersecurity solutions, ensuring they can achieve their security goals. Working across our teams in Sales, Customer Value, Support, and Product, your role is pivotal in ensuring a seamless onboarding experience, while proactively managing the ongoing success of customers throughout their lifecycle to drive strong customer satisfaction, retention, and growth.

A little about the role:

As a Manager, Customer Success, with a deep passion for creating a world-class customer experience, you lead a team that directly supports and guides our largest customers throughout their product adoption and onboarding journey. You are a trusted advisor, assisting customers in maximizing the value of our cybersecurity solutions, ensuring they can achieve their security goals. Working across our teams in Sales, Customer Value, Support, and Product, your role is pivotal in ensuring a seamless onboarding experience, while proactively managing the ongoing success of customers throughout their lifecycle to drive strong customer satisfaction, retention, and growth.

Customer Onboarding & Implementation

• Lead a team that owns the end-to-end project management of the onboarding process, ensuring a smooth transition from sales to active usage.

• Ensure continued alignment between the customer teams and the implementation process to deliver projects in line with the projects required timelines 

• Effectively collaborate with stakeholders, present project updates, and document key activities.

• Identify project risks and blockers and manage the activities required to remediate.

• Deliver compelling reports, lead meetings, and communicate insights to both technical and non-technical audiences.

Customer Success & Engagement

• Serve as the leader of a team that is the primary point of contact for assigned accounts, building strong, trusted, long-term relationships.

• Actively manage product adoption and proactively address any challenges to help the customer get value from our products and enable Skyhigh’s growth with the customer.

• Conduct regular business reviews to track progress, review adoption and utilisation status, and identify expansion opportunities across all dimensions of the account.

• Act as a cybersecurity advisor, helping customers optimize their security posture with our solutions.

• Coordinate training and enablement sessions and provide best practices to accelerate product adoption.

• Work closely