Director, Commercial Strategy

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

 

The Royal Caribbean Group’s Revenue Management Team has an exciting career opportunity for a full time Director, Commercial Strategy reporting to the AVP, Revenue Management Strategy.

 

This position will work on-site in Miami, Florida

 

Position Summary:

 

The Director, Commercial Strategy is a key leadership role within the commercial business units of the Royal Caribbean International (RCI) brand. The leader will manage a high performing team accountable for leading and coordinating commercial business strategies for RCI. This includes developing commercial business plans and in partnership with key stakeholders, planning and evaluating our global promotional calendar, and managing the global guest sourcing and channel targets and business plans. This role will collaborate closely with executive leadership from Marketing, Sales, IT, E-Commerce, Onboard Revenue, and Revenue Management.  In addition to spearheading the integration between commercial business units, the Director and team will optimize the utilization of promotions within our Revenue Management practice.  Core to this will be defining the strategy and partnering with Revenue Technology and IT to lead the implementation and utilization of Targeted (one to one) Promotional offers.  Paramount to success in this function will be the ability to develop a high performing team and be a strong leader and influencer across RCI’s commercial teams.

 

Essential Duties and Responsibilities:

 

• Develop and coach a high performing team of various tenure and technical skills
• Direct the planning process of the Global Promotional Calendar across Sales, Marketing, E-Commerce, Revenue Management, Onboard revenue, and International teams
• Change agent accountable for integrating global markets to promotional best practices
• Lead development of promotional strategy in partnership with Revenue Technology and IT to define the Targeted Offer roadmap; leading the integration of this advanced commercial tactic and bringing it to life
• Spearhead and manage brand performance and action planning with executive leaders from across the broader commercial organization
• Define and implement policy and strategy changes impacting all booking channels
• Drive the creation of strategic plans to support business opportunities
• Partner with Data Science team to lead development of a sourcing and channel optimization algorithm to optimize monthly sourcing revenue forecasts
• Written and verbal communication of strategic plans to executive management, as well as tactical plans and decisions in reaction to changing market conditions
• Communicate business performance to executive leadership
• Oversee and manage the measurement and evaluation of global commercial strategies

 

Qualifications, Knowledge and Skills:

 

• Bachelor’s degree from four-year College or university required
• 10+ years of Revenue Management or similar Commercial experience
• Leadership and management experience
• Equivalent combination of education and experience will be considered.
• Strong leadership skills
• Ability to communicate complex quantitative analysis in a clear, precise, and actionable manner to both technical and non-technical audiences with a desire to work in a collaborative, intellectually curious environment with the ability to interact across various teams.
• Ability to manage multiple projects simultaneously with deadlines and manage changing priorities with minimal supervision and intervention.
• Excellent leadership, motivation, and mentorship abilities
• Ability to coach and develop team members
• Counsel and decision support to senior leadership Strong written and verbal communication skills
• Skilled in analyzing information and solving problems
• Experience with consumer database analytics and consumer database management
• Excellent interpersonal skills to communicate across Business Units with all levels of management and employees

 

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

 

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment