System Director, Client Financial Services

Job Description:

Job Title: System Director, Client Financial Services
Location: Springfield, MO.
Department: Client Financial Services
Employment Type: Full-time
Shift: Monday - Friday 8:00 A.M. - 5:00 P.M.

Job Summary:

The Systems Director of Client Financial Services is responsible for managing the overall functions of the Company’s revenue cycle to ensure the maximization of revenue and consistent cash flow while maintaining the highest levels of employee and customer relations.

The System Director, Client Financial Services position offers…

• All-Inclusive Employee Benefits Package - A robust full-time employee benefits package encompassing health, dental, vision, retirement, disability, life insurance, wellness program, and more
• Telemedicine – 24/7 phone, web, or mobile app medical, behavioral health, & dermatology visits
• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Paid Time Off- 29 days per year including vacation & holiday pay
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagement

Key Responsibilities:

• Completes supervisee’s performance evaluations, training plans and supervision records
• Maintain a climate which attracts, keeps, and motivates a staff of top-quality people. Interview/hire/train new site associates and ensure that supervisory staff are equipped to participate in the interview and selection process.
• Provide oversight of performance targets within specified timeframes.
• In correlation with Revenue Cycle Management (RCM) leadership, develop annual performance indicator measurements for Quality Improvement.
• In correlation with RCM leadership, develop annual budgets with focus on revenue models, staffing patterns, and expenses.
• Ensure compliance with applicable regulatory standards maintaining licensure, certification, and accreditation.
• Coordinate inter-agency resources. Ensure program services and operations align with primary functions of the agency.
• Ensure staff and departments’ operation adherence to the Company’s policies and procedures. Provide suggestions for updated or revised policies and procedures.
• Respond to strengths or weaknesses identified through self-assessment and external mechanisms that impact the quality of the department’s performance and develop/monitor actions to strengthen the quality of the department.
• Provide training, instruction, and ensure continuing education goals are met for all direct reports.
• Facilitates an atmosphere of open communication with the staff through regularly scheduled staff meetings and frequent interaction with key personnel, maintain open communication throughout the organization.
• Ensure that department(s) is compliant, and staff are educated in regard to Corporate Compliance expectations.
• Assure efficient day to day operation of all Billing functions by troubleshooting problems, spot-checking systems for accuracy. Lead improvement on and enforce quality control over processes spanning the areas that impact billing and revenue and providing day to day technical assistance to Billing staff.
• Supervise staff members in the Billing department and will ensure the staff is meeting expectations of their position by performing staff evaluations in a timely manner.
• Coordinates the workflow of department(s) supervised to ensure deadlines are adhered to.
• Attend weekly meeting RCM leadership meetings.
• Provide significant assistance to the Vice President and/or Chief Revenue Officer by assisting on projects and other duties.
• Other duties as assigned.

Supervisory Requirements:

• Communicate the strategic direction of the organization and encourage participation by all team members.
• Provide leadership and guidance to all aspects of the department.
• Take an active role in monitoring the identification, development, and execution of strategic objectives.
• Involve, as appropriate, all team members to achieve goals.
• Effectively communicate to team members any changes and newsworthy events within the department or company.
• Handle difficult team member situations directly, using appropriate discretion and Human Resource advice to show respect for the individual
• Champion change and effectively manage the implementation of new ideas.
• Reinforces team approach throughout functions; support and solicit input fro