General Manager, Operations - Northeast Market (DE, MD, PA, VA)

Who We Are

Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic, and comprehensive approach to kidney care. We believe patients living with kidney disease deserve the best care. We are committed to improving patient outcomes and improving quality of life by delaying disease progression, shifting care to the home, and accelerating kidney transplants.

We help nephrologists focus on the right patients at the right time across the full care spectrum. We do this by providing them with the best-in-class interdisciplinary clinical resources, analytical insight and tools, and services to patients.

We listen to the needs of our patients, our employees, and our client partners, continually working to push beyond the status quo in which the care system manages patients today.

Who You Are

You are passionate about creating a better healthcare journey and experience for people living with kidney disease. You are an empathetic, humble, and highly conscientious leader who inspires, challenges, and elevates team performance. You are a decisive, results driven self-starter who works with a sense of urgency and a bias toward action. You thrive on collaboration and can effectively gather appropriate insights from peers and teams and incorporates relevant and critical inputs and subject matter expertise into plans, strategies, and processes.

Your Role

The General Manager (GM) will own and manage state and partner-level P&L for up to three states through coaching and developing a team of Clinical Operations Managers to ensure effective and efficient work of Interdisciplinary Teams (IDT) to achieve improved outcomes with lower cost of care for assigned patient panels.  The GM will be the principle trusted partner for the JV practices, working to re-orient to Evergreen’s vision daily through attendance at partner, practice-level meetings, as well as engagement with front line staff.

• Utilizing their knowledge of Value Based Care (VBC), the GM will be able to translate our operational and clinical model in a way that engages and drives internal and external stakeholders in strategic execution and partnership.
• The GM will leverage trust and influence to drive continuous practice transformation through strategic co-creation with partners, IDT optimization, effective communication, and management of P&L.
• Responsible for talent attraction, management, and retention for the states under management.
• Will be a culture champion – cultivating a culture of high performance, transparency, trust, and collaboration.
• Accountable to develop, set agendas, and own preparation of concise and effective presentation materials and resources required to support and lead board meetings, partner JOCs, and KCE Governing Body Meetings.

This position will support the states of DE, MD, PA and VA.  50% Travel within the market.

How You Qualify

• You reviewed the Who You Are section of this job posting and immediately felt the need to read on. That makes you a match for our innovative culture.
• You accept that things change quickly in an early-stage environment and are willing to pivot rapidly on priorities.
• You can navigate ambiguity in an environment where full scope of information might not be available or might be delayed in coming.
• You align with Evergreen’s purpose, principles, and practices, encapsulated in our Culture Code.
• You have a Bachelor’s degree in business or have the equivalent relevant experience.
• You have eight (8) years’ experience in multi-site healthcare services/direct patient-care businesses, with at least five (5) years in leadership and management positions.
• You have an understanding of and experience in Value Based Care.
• You understand Business Continuity and how to build resiliency into business processes / systems.
• You develop talent, know when to delegate, innovate and iterate with your team, leveraging their strengths.
• You have excellent relationship, communication, change management and influencing skills, with the ability to build trust and respect quickly, both internally and externally.
• You have a strong leadership presence which inspires others and instills confidence in peers, external partners, board members, and team members.
• You are execution-focused and hands-on; you can effectively toggle between strategic and “in the weeds” activities.
• You have the demonstrated ability to work effectively independently and as part of a collaborative leadership team .
• You understand and are committed to maintaining the highest level of confidentiali