Clinical Lab Associate

Who We AreRo is a direct-to-patient healthcare company providing high-quality, affordable healthcare without the need for insurance. Ro is the only company to seamlessly connect telehealth, in-home care, diagnostics, labs, and pharmacy services nationwide. This is enabled by Ro's vertically integrated platform that powers a personalized, end-to-end healthcare experience from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has facilitated more than eight million digital healthcare visits in nearly every county in the United States, including 98% of primary care deserts. Visit Ro.co for more information.
Ro was named #2 in Wellness on Fast Company's 2019 list of the World's Most Innovative Companies, recognized as a CNBC Disruptor 50 in 2022, listed by Inc. Magazine as a Best Place to Work in 2022 for our third consecutive year, and named one of FORTUNE's 2022 Best Medium Workplaces.
The RoleAs a Clinical Laboratory Associate, you’ll work directly with the rest of the Clinical Laboratory team including Clinical Laboratory Scientists and Clinical Laboratory Technicians to receive, accession, and process patient blood samples according to CAP/CLIA standards. You’re a diligent and detail-oriented individual who ensures patient safety and specimen integrity on a day-to-day basis while keeping track of any and all sample issues. You enjoy executing a high-volume, structured workflow on a daily basis and are also adaptable, looking to constantly improve laboratory processes with a high standard of quality.

What You'll Do:

• Receive samples, perform accessioning, archive samples to storage, and send out samples for testing
• Assist in the performance of quality control procedures
• Verify and track specimens
• Write documentation related to workflow as needed
• Handle clerical functions for reporting results
• Assist in preventative maintenance and troubleshooting
• Maintain a high customer service standard
• Procure and install new laboratory equipment
• Write and review new standard operating procedures
• Assist with training and directing new laboratory personnel
• Maintain sufficient inventory of laboratory supplies for daily operations and prepare reagents required for testing

What You'll Bring to the Team:

• Bachelor degree in chemical, physical, biological, or clinical laboratory science, or medical technology from an accredited institution preferred.
• 1+ year of working experience in a laboratory setting
• Must be comfortable with the handling and processing of blood samples
• Demonstrated ability to work both independently, following detailed work instructions, and as part of a cohesive team that together completes daily sample intake and processing in a timely manner
• Strong communication skills and proactive approach in all duties
• Ability to integrate and apply feedback in a professional manner
• Ability to prioritize and drive results with a high emphasis on quality

Bonus Points:

• CLIA clinical lab experience is a plus
• Phlebotomy License (CPT) is a plus

We've Got You Covered:

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, and fitness

The target base salary for this position ranges from $62,000 -$73,000 in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills, and experience. These considerations may cause your compensation to vary.
Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).
At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we are committed to building an inclusive environment where you can be you.
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