Senior Benefits Analyst (Remote)

How You'll Make An Impact

The Senior Benefits Analyst supports the operations and continuous improvement of the company’s global benefits programs, including health and welfare plans, retirement programs, and leave policies. This role partners closely with internal stakeholders and external vendors to ensure programs are compliant, competitive, cost-effective, and deliver a strong employee experience.

The ideal candidate combines analytical capability, vendor management expertise, and operational excellence to support a growing and distributed workforce.

What You'll Do

Benefits Service & Delivery

• Manage day-to-day administration of global benefit programs including medical, dental, vision, life, disability, retirement, and wellness programs.

• Field and resolve employee benefits inquiries, providing clear guidance on plan provisions, eligibility, and claims processes while coordinating with vendors and escalating complex issues as needed.

Leave of Absence Program Management

• Support administration of leave of absence programs including FMLA, state and local leave programs, parental leave, disability leave, and other company leave policies.

• Lead the design, testing, and continuous improvement of leave workflows and system configurations, driving process optimization, automation, and scalability across programs.

• Coordinate leave cases with third-party administrators and internal stakeholders to ensure accurate leave tracking and payroll impacts.

• Serve as a point of contact for employee and manager questions related to leave policies, eligibility, and processes.

• Partner with HR, Payroll, and vendors to resolve leave-related issues and ensure accurate pay and benefit continuation during leave.

Vendor Management

• Serve as operational point of contact for benefits vendors and consultants.

• Partner with vendors, brokers, and internal stakeholders to ensure accurate plan administration, holding vendors accountable for service delivery

• Track vendor performance, responsiveness, and service levels.

• Maintain open items logs and ensure timely resolution of outstanding issues.

Compliance & Governance

• Support compliance with U.S. and global regulatory requirements including ERISA, ACA, COBRA, HIPAA, and GDPR. 

• Assist with preparation and distribution of required notices and filings.

• Support 401(k) governance processes, including 401(k) non-discrimination testing and annual audits. 

Analytics & Reporting

• Assist with configuration and maintenance of benefit enrollment system and vendor integrations (e.g., HRIS, payroll, and vendor platforms)

• Identify root causes of issues by auditing and troubleshooting data discrepancies and developing sustainable solutions.

• Develop and maintain benefits reporting dashboards and data visualizations to track utilization, cost trends, and program performance, translating insights into actionable recommendations.

• Analyze utilization, cost trends, and program performance.

• Support renewal analysis and benchmarking activities. 

Program Improvements

• Identify opportunities to improve programs, employee experience, and operational efficiency.

• Assist with implementation of new benefits and program enhancements.

• Support annual enrollment planning and execution.

Employee Communications

• Develop and maintain clear employee communications and educational resources.

• Partner with vendors to create branded materials and a