Case Manager-Bristol (77594)

POSITION: Case Manager

PROGRAM/LOCATION: Motel Program - Bristol, Campbell, Ca

SHIFT: Day

REPORTS TO: Motel Program Manager

STATUS: Regular Full Time, Non-exempt

COMPENSATION: $30.96/Hourly

ABOUT HOMEFIRST

Established in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.

POSITION OVERVIEW

The Motel Program will provide interim shelter at five underutilized motels and hotels across the city of San Jose. The Bristol Motel Program (BMP) is intended to provide Emergency Interim Housing opportunities and is a referral-based only program with no drop-in services provided to the public. The BMP will support program participants by providing services to include case management, housing problem-solving, meals and other wraparound supportive services. These services are informed by a harm reduction philosophy with an emphasis on educating participants on how to avoid risky behaviors and engage in safer practices, including connection to evidence-based treatment options.  All sites may serve single adults and/or families.

The Case Manager will work in partnership with program participants to develop individualized housing plans that include personal goals the participant may have in their journey to obtaining permanent housing. Case managers will offer on-going, regularly scheduled case management sessions as well as convenient drop-in options. Case management sessions include assisting the participant in identifying and obtaining the resources and services required to meet their housing goals. For those individuals already assigned to a case manager through other providers, the case manager will supplement and support the service plan developed by the other agency and ensure coordination to avoid duplication of services and aid in the transition to permanent housing.

QUALITIES:

The Case Manager is committed to ending homelessness via the principles of Housing First and Harm Reduction. They demonstrate this commitment through their proactive and creative approach to program interventions and services. They recognize the time sensitivity required to support those in crisis to maintain or secure housing stability and exercise empathy toward those we serve. They apply this same passion in their care and attention for the details, contract compliance, and pursuit of performance benchmarks.

Ideal candidates are knowledgeable and sensitive to the needs of our unhoused populations. Enjoy practicing a strength-based approach in fast paced and rapidly changing environments. Are welcoming and accepting of all backgrounds and beliefs without judgment or bias. Case Managers actively engage in active listening, are reliable, and possess good problem-solving skills. Utilize highly developed communication skills, including demonstrated ability to effectively de-escalate and manage, including those who may be experiencing serious mental illness or may be intoxicated.

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