Account Manager

Description

Why WSC Sports:

Working with great people in an awesome environment, using cutting-edge technologies (video editing, AI, data, and sports - all together!) with the opportunity to influence innovative products and partnerships with the NBA, La Liga, MLS, ACC, ESPN, and many other sports giants – are only part of what WSC Sports has to offer!

What You’ll Do:

As an Account Manager, you will play a crucial role in our existing customer strategy. You’ll be responsible for understanding and analyzing our customers' needs, managing a diverse portfolio of accounts, and driving upsell and renewal opportunities.

• Client Relationship Management:
• Serve as the primary point of contact for clients, building strong relationships and ensuring their needs are met effectively.
• Manage the implementation and onboarding process for new clients and deliver business reviews to reflect the value the customer derives from our service.
• Sales and Renewals:
• Own end-to-end renewals, upsell, and cross-sell, from identifying opportunities to negotiating and closing the deal.
• Meet and exceed KPIs of client retention and sales targets. Independently build and manage a pipeline to drive sales from existing clients.
• Data and Insights:
• Extract value matter data from BI tools and reports.
• Collaborate with cross-department teams to utilize industry insights and client feedback to continue to enhance the platform (e.g., product, support, marketing, etc.).
• Best Practices:
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• Build best practice methodologies and be your trusted customer's consultant.

Requirements

What You’ll Need:

• 2-3 years of customer success/account management/equivalent role background.
• Experience in upsell and renewals.
• Experience working in a tech B2B company with SaaS products.
• Interest in sports, watching and talking about sports daily.
• Ability to understand complex technology and explain it simply.
• Ability to manage multiple client projects at scale with tight deadlines.
• Prior onboarding/project management experience, preferably in a SaaS company.
• Willingness to frequently travel domestically and abroad.
• Bonus Points:
• Experience in the sports industry and social media.
• Knowledge of sports and media.

Compensation, Benefits And Perks

WSC Sports US-based roles range in salary from $85,000-110,000.

Starting pay for the successful applicant depends on a variety of job-related factors, including, but not limited to, the candidate’s qualifications, skills, experience and education. On top of the base salary, the benefits available for this position are:

• Equity - We’re all in this together so we want to share the rewards.
• 100% health insurance coverage on selected plans for medical, dental and vision.
• 401K matching automatically.
• Weekly catered lunches.
• Annual subscription to a streaming service of your choice.
• Plenty of fun team activities and sports events.