Senior Human Resources Manager

We’re looking for motivated, engaged people to help make everyone’s journeys better.

The Senior Human Resource Manager, acts as a Human Resource business partner to the General Manager at the operating unit. This position is responsible for providing general HR services in support the unit, throughout the full employment life cycle of employees, including but not limited to: selection, onboarding, and employee support, for employees associated with the assigned unit.

Main Duties and Responsibilities:

• Partners with General Manager to understand business objectives and identify corresponding human resource needs; develops and implements human resource strategy to support business objectives.
• Partners with Operations and other key functions to develop programs that support employee retention and lower turnover.
• Helps drive division-wide human resource strategies, programs, and processes into units.
• Supervises, coaches, and provides direction to Unit's human resources personnel.
• Partners with operations and training functions to identify training needs, develop, and implement programs.
• Partners with operations and recruiting functions to identify and understand workforce needs; actively participates in implementing recruiting strategy and process; supervises applicant intake process for union hourly positions.
• Provides policy interpretation and ensures accurate and consistent application of all company policies and procedures, and related local, state and federal laws, and applicable collective bargaining agreement(s).
• Plans and conducts all labor relations including negotiations of local addenda to National Master Agreement, 3rd. step grievances and arbitrations as needed to comply with collective bargaining agreements.
• Mediates and resolves employee relations disputes as necessary.
• Receives and responds to employment-related claims from various government or public agencies; recommends settlement or defense based on actual investigation of facts.
• Provides counseling/training for unit management in the areas of labor / employee relations, EEO, affirmative action, and discrimination.
• Accomplishes human resources and organization mission by completing related results as needed.

Qualifications

Education:

• Bachelor’s degree from a four year college or university or similar work experience is required

Work Experience:

• At least 7 years of experience in progressively responsible human resource roles, with at least 4 years of experience in Labor Relations and Employee Relations
• At least 4 years of experience in a supervisory role

Technical Skills: (Certification, Licenses and Registration)

• PHR/SPHR preferred

Language / Communication Skills:

• Execellent oral and written communication skills
• Must be a good listener

Job Dimensions

Geographic Responsibility: Region

Type of Employment: Full-time

Travel %: The ability to travel up to 10% of the time

Exemption Classification: Exempt

Internal Relationships: Employees at all levels of the organization 

External Relationships: N/A

Work Environment / Requirements of the Job:

• Regular office environment
• Multi-lingual skills highly desirable
• Demonstrated knowledge of state and federal employment law
• Position requires experience and demonstrated competency in:
  • Business acumen
  • Labor relations
  • Leadership
  • Influencing
  • Effective relationship building
  • Business partnering
  • Cross-functional collaboration
  • Talent acquisition
  • Negotiation
  • Establishing metrics for human resources performance
  • Analysis
  • Time management
  • Prioritizing multiple projects/tasks
• Candidate must have strong interpersonal skills and be able to interact effectively with business leaders, and be highly organized, action oriented, and collaborative.
• Must also have proficiency in all areas of EEO/Title VII compliance including expertise in investigating and formally responding to Title VII charges; experience with Affirmative Action compliance highly desirable.
• Must have excellent computer and database application skills (Excel, PowerPoint, etc.).

Budget / Revenue Responsibility: (Local Currency)

Organization Structure

Direct Line Manager (Title): Director, HR

Dotted Line Manager (Title, if applicable):  N/A

Number of Direct Reports: Varies by unit/region 1-5

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