Regional Manager of Operations

Department:  | Corporate Operations  | Supervises:  | Center Administrators, Center Administrator 2
Sub-Department:  |   | FLSA Status:  | Exempt
Reports To:  | Senior Director of Operations  | Date Completed:  | 5/22/2025   General Position Description:
The Regional Manager of Operations is a hands-on, strategic leader responsible for overseeing an assigned area of urgent care centers and directly managing the Center Administrators who operate them. This role plays a key part in cultivating strong, effective leadership at each center, ensuring alignment with organizational priorities and performance standards. The successful candidate will drive operational excellence, deliver exceptional patient care and customer service, and implement scalable improvements to meet the demands of a growing healthcare organization. Additionally, this leader will champion continuous clinical quality initiatives and provide ongoing support, communication, and development to their leadership team, fostering a culture of accountability, consistency, and high performance across all sites   Core Responsibilities: 

•  Exhibits a positive, energetic, and contagious work ethic that fosters a motivating team environment. 
• Communicates clearly and effectively in both verbal and written formats, tailoring messages to meet the needs of diverse audiences. 
• Demonstrates strong collaboration skills by offering meaningful input, supporting team efforts, and consistently honoring commitments. 
• Thrives in a fast-paced, dynamic environment, approaching challenges with enthusiasm, resilience, and adaptability. Maintains a results-driven mindset, setting clear goals, maintaining focus, and delivering outcomes aligned with organizational success. 
• Upholds the highest standards of business ethics and compliance, consistently modeling integrity and accountability.  

  Leadership Responsibilities: 

•  Provides clear direction to achieve goals, creating an environment that fosters team commitment and employee engagement. 
• Maintains perseverance to drive and sustain the changes that occur at American Family Care, while being resilient and flexible, and inspiring and motivating the team. 
• Constantly communicates to the team, is open to opinions and feedback from team members and follows through on commitments. 
• Partners with Physicians and APP’s to assist with day-to-day operational needs  
• Creates a work environment in which people can perform to the best of their abilities.  

  Qualifications:  

• Bachelor’s degree in healthcare administration, business, or related field preferred; equivalent years of leadership experience may be considered 
• Five or more years of multi-site leadership experience in a healthcare setting required; urgent care or immediate care experience strongly preferred. 
• Proven experience leading and developing people leaders, with a demonstrated ability to build high-performing teams across multiple locations. 
• Strong financial acumen with experience managing budgets and P&L accountability in a healthcare setting required. 
• Strong working knowledge of payroll, staff scheduling, and workforce planning.
• Excellent interpersonal and communication skills, with the ability to coach and support both leaders and frontline staff.
• Ability to manage multiple priorities in a fast-paced environment while maintaining a proactive and positive attitude.
• Experience supporting leadership in planning, executing, and monitoring quality control and performance improvement initiatives. 
• Advanced proficiency in Microsoft Office Suite (Word, Excel, Visio, MS Project, PowerPoint, SharePoint), Smartsheet, and document/workflow management tools  

  Working Relationships: 

• Center-Level Field Team Members: Includes Center Administrators, Medical Assistants, Medical Receptionists, X-Ray Technicians, Physicians, and Advanced Practice Providers (APPs). 
• AFC Support Center Team: Collaboration with corporate and regional support functions/departments. 
• Vendors and External Partners: Manage and maintain relationships with relevant vendors and partners, as applicable to center operations  

  Principal Duties and Responsibilities: 

• Plans, directs, and takes full ownership of the daily operations of an assigned group of 8–10 urgent care centers within a defined market. 
• Builds and sustains high-performing teams with strong morale by actively engaging, recognizing achievements, and addressing performance issues promptly and effectively.