Field Success Specialist (Healthcare Technology) | Southern Ontario

Do you enjoy building customer loyalty with your passion for problem-solving? As a Field Success Specialist at Momo Medical, you are the go-to person for long-term care homes across Southern Ontario. You ensure the reliable functioning of our innovative solution on-site while building strong relationships with care teams through exceptional service and hands-on training.

We are looking for a service-driven, independent self-starter who loves solving problems and helping customers succeed.

Who is Momo?

Momo Medical is a fast-growing healthcare scale-up focused on improving elderly care. With care demand rapidly increasing and staff shortages rising, our technology helps caregivers work more efficiently while improving the quality of care for residents.

Headquartered in the Netherlands, Momo supports long-term care homes across Europe and North America. As we expand in Canada, we are building a local team passionate about making a real impact in healthcare.

Most valuable aspects of the role

🤝 You build strong customer loyalty through excellent service and problem-solving.
🔧 You install and maintain innovative healthcare technology used daily by caregivers.
🚗 You spend >70% of your time on-site in long-term care homes across Southern Ontario.
🎓 You train care staff and help them confidently use Momo technology.
💛 You directly contribute to better care for nursing home residents and reduced workload for healthcare professionals.
⭐ Competitive salary + flexible employee benefits plan.

Your responsibilities

As a Field Success Specialist, you will work primarily on-site in long-term care homes, ensuring our technology is installed correctly, functions reliably, and is confidently used by care staff.

Your key responsibilities include:

• Installation: You join the team on connection days to install the Momo BedSense, a plug-and-play bed sensor, in the rooms of long-term care residents. You make sure the devices are correctly configured in the app and ensure a reliable mesh network. The goal is to leave knowing everything is working well and everyone feels confident moving forward.

• Relationship building: Build trust with care staff and management through responsive and service-oriented support. You proactively gather feedback and identify opportunities to improve our service and system performance.

• Training: Deliver clear and practical training sessions to care staff. Support teams in confidently integrating the technology into daily workflows. Explore and experiment with new training approaches to make sure the message is delivered most effectively. 

• Technical Service: Conduct on-site service runs in long-term care homes to solve problems related to connectivity, IT, hardware, and software. You get to the bottom of things to make sure we understand the problem and collaborate with internal teams to find the right solution.

• Field Operations: Make your own schedule and travel planning, coordinate effectively with on-site teams, prepare necessary supplies, and complete follow-up documentation after each visit.

Who are you?

• Minimum 5 years of experience in customer support, or a similar hands-on and client-facing role. You’re tech-savvy, but most importantly, a great communicator and problem solver. 

• Strong troubleshooting skills. You think outside the box to find the right solutions. 

• Customer-first mindset; you enjoy helping people and building trust. 

• A self-starter who works independently and takes ownership of tasks and outcomes.

• A people-oriented person who can easily connect with caregivers and provide on-site training on how to use Momo. 

• Strong communicator who