Medical Information Specialist I (LPN)

Inizio Engage has a long-standing partnership with a leading Biotechnology company across Commercial, Patient Solutions and Medical Affairs businesses.  

 A frontline specialist responsible for delivering virtual or telephonic support to identified clients engaging customers, patients, and/or healthcare professionals, in a robust clinical dialogue. The specialist serves as a primary resource to provide drug/medical device product information.  

This is your opportunity to join Inizio Engage and represent a top biotechnology company!   

What’s in it for you?   

• Competitive compensation 

• Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions  

• Employee discounts & exclusive promotions 

• Recognition programs, contests, and company-wide awards 

• Exceptional, collaborative culture 

• Best Places to Work in BioPharma (2022, 2023, & 2024) 

• Certified Great Place to Work (2022, 2023, 2025) 

What will you be doing?   

• Completely and accurately document all Medical Information Requests, Adverse Events and Product Quality Complaints in compliance with Inizio, Client and Federal guidelines and regulations  

• Conduct study compliance calls to volunteers enrolled in clinical/medical research trials  

• Enroll participants in educational seminars  

• Provide patient support to patients enrolled in Patient Support Programs  

• Collect demographic data and disposition for product, sample and literature fulfillment  

• Maintain excellent quality and productivity standards for all client programs; adhere to program scripts and guidelines  

• Accurately collect information required by individual programs and correctly capture in specific program databases  

• Exhibit effective communication and tele-management skills  

• Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed  

• Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed  

• Adhere to all company policies and Standard Operating Procedures  

• Possess effective organizational skills, including working on multiple projects simultaneously  

• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)  

• Update and submit resume upon requests for audits  

• Other duties as assigned  

What do you need for this position?   

• Current US healthcare professional license: LPN

• Excellent verbal, written and listening communication skills