Global Investment Services - Head of Public Funds

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Job Description

The Global Investment Services Head of Public Funds is a senior executive responsible for end-to-end delivery, modernization, and risk stewardship across U.S. Bank’s Public Funds operating model. Public Funds includes Registered Funds, Multiple Series Trusts, UCITS and other registered fund wrappers across the U.S. and Europe. This leader oversees a complex, multi-product organization spanning Fund Accounting, Fund Administration, Tax, Transfer Agency and Shared Services, ensuring exceptional client outcomes, operational resilience, and scalable growth.

With strong market share, durable client relationships, differentiated capabilities, and an expanding geographic footprint, Global Investment Services is positioned to accelerate innovation and deepen U.S. Bank’s leadership in the registered investment product ecosystem. This role is a commercially oriented operations and product leader who aligns operating strategy to business priorities, partners across the enterprise to enable new client acquisition and expansion, and drives disciplined financial management (forecasting, productivity, and resource allocation). The successful executive will set a clear vision, influence adoption of large-scale transformation across process and technology, embed a strong risk-and-control culture, and build a high-performing organization that consistently delivers client service excellence, regulatory readiness, and sustainable efficiency.

The Head of Public Funds drives growth across multiple fee-based services with assets under management as of March 2026 over $1 trillion.

ESSENTIAL FUNCTIONS

Enterprise Leadership & Strategy

• Define and communicate the vision, operating strategy, and multi-year roadmap for Registered Fund Operations aligned to Global Investment Services’ growth strategy and U.S. Bank enterprise priorities.
• Translate strategy into measurable outcomes through disciplined planning, governance, and execution across multiple functions, locations, and teams.
• Design, build, and lead a scalable, enterprise-ready commercial organization by establishing clear roles, decision rights, performance standards, and leadership accountability to drive disciplined execution and sustainable growth.
• Serve as a champion of U.S. Bank’s interconnected operating model by building horizontal partnerships with Product, Client Coverage, Technology, Finance, Risk, Compliance, Legal, and Operations leaders.

Client Service Excellence & Commercial Enablement

• Own client-centered operating model and governance, ensuring the structure, workflows, and forums enable effective management control, clear escalation paths, consistent decision-making, and alignment across regions, products, and enterprise partners.
• Partner with relationship and product leaders to support new client onboarding, conversions, product launches, and service expansion, ensuring operational readiness and scalable delivery.
• Strengthen performance management and service measurement (e.g., SLAs, client health indicators, issue resolution time, quality measures) and drive improvement actions.

Operational Management (End-to-End Delivery)

• Provide day-to-day executive oversight of end-to-end fee-based servicing delivery, ensuring operational excellence, risk discipline, and consistent execution across the client lifecycle.
• Ensure consistent operating standards, governance, controls, and service quality across all teams and functions.

Transformation, Technology, Product Optimization and Continuous Improvement

• Drive automation and re-engineering to reduce manual work, improve accuracy, and increase scale—leveraging workflow redesign, digitization, analytics, AI/ML, and robotic process automation (RPA) where appropriate.
• Prioritize and coordinate change delivery with Technology and business partners, including:
  • Modernization of platforms/tools
  • Data quality and reporting improvements
  • Standardization and simplification
  • Operational readiness for new products and regulatory change
• Identify and adv