Senior Software Implementation Consultant (US)

About us 

We’re an award-winning, fast-growth, enterprise software company headquartered in Edinburgh, increasingly expanding our team across the UK and US. We recently won the ScotlandIS Digital Tech Enterprise Business of the Year award and have previously been recognized as Scotland’s fastest-growing tech company in the Deloitte Technology Fast 50 for three consecutive years.  

Dayshape is an enterprise-focused advanced resource management solution, incorporating AI and intelligent automation to help professional services firms optimize their workforce like never before. It’s built to handle large, complex, and ever-changing requirements. 

Our customers include some of the world’s biggest names in Accountancy and we’re now expanding into broader sub-industries of Professional and Business Services (initially management, IT & tech consulting). Dayshape is used every day by tens of thousands of users in more than 50 countries across five continents. 

As a company, we live our values every day and we're committed to our friendly and inclusive environment. 

About the role 

If you are technically minded and experienced in complex software implementation projects, data mapping and interested in improving resource management for professional services firms then we’d love to hear from you.  We’re further growing our business in the US with a great pipeline of enterprise prospects, and we need to grow our customer-facing Professional Services team to support this.  We need another senior team member in the US to help onboard our new customers and develop our internal and external processes.  

You will work on implementation projects with newly signed and existing customers. We have a process for onboarding our customers that guides each project but also need you to be independent and driven, analytical and keen to learn our product. You’ll be an advocate for Dayshape, consulting and guiding customers to get the most out of our product. As a Workday partner, having previous experience implementing Workday would be beneficial.  

What you’ll do 

Work on no more than 2-3 projects at any one time, doing the following:  

• Act as a liaison between business stakeholders and technical teams to gather requirements, design solutions, and ensure successful delivery of projects 

• Collaborate with business units to understand their needs, translate them into configuration and data specifications, and drive the implementation of those solutions 

• Provide thorough assessments of current-state and future-state business processes to establish technical solutions, cost-benefit analyses, input to Statement of Works and onboard customers to Dayshape 

• Deliver comprehensive demos of Dayshape to new and prospective customers as part of the pre-sales and onboarding project process ensuring to contextualise how the product can be used to meet and improve their business process 

• Understand and build workflows for Accountancy and Professional Services firms 

• Run large onsite UAT sessions, managing issue trackers and tickets to ensure timely resolution, working with product to translate enhancement requests 

• Prepare and deliver customer train the trainer training  

• Work with large complex data sets, you will be excellent at using at Excel 

As a senior member of the department you will:  

• Support the Professional Services team with technical guidance  

• Identify areas of improvement for customers and Dayshape rollout methodology 

• Mentor less experienced members of the team, ensuring you share your knowledge and experience and instil best practice ways of working 
• Support the production of Statement of Works by inputting into solutioning the implementation of Dayshape 

About you 

• Significant experience implementing complex SaaS and/or ERP solutions to enterprise customers, including Accountancy, Professional Services, Media Agencies or IT Consultancies 

• Hands on experience configuring SaaS solutions and mapping data for integrations 

• Strong customer facing skills, we need you to win their hearts and minds and hand-hold them through their Dayshape journey   

• A consultative attitude and demonstratable experience providing solutions to customers requirements, for example, experience in a Business Analyst position 

• You can contextualise the pain points in a customer’s business and understand how to apply and configure Dayshape to solve those 

• A logical and analytical approach to problem-solving 

• We are loo