Retail Supervisor - Irondale

Position Title: Retail Supervisor
Department: Operations
Reports To: Assistant Store Manager
FLSA Status: Non-Exempt
Help Launch a Brand-New America's Thrift Store!
Are you a hands-on retail leader who thrives in a fast-paced environment and enjoys building successful teams? This is more than just a Retail Supervisor position—it's an opportunity to be part of something exciting from day one.
As a Retail Supervisor, you'll play a key role in opening a brand-new America's Thrift Store, helping establish the culture, train the team, and create an outstanding shopping and donor experience from the very beginning. If you're passionate about developing people, leading by example, and making an immediate impact, we'd love to have you on our opening leadership team.
Working alongside the General Manager and Assistant Store Manager, you'll help build a store that delivers exceptional customer service, strong operational performance, and a positive, team-focused culture. Every day brings something new as you help shape the success of the store and the people who work there.

What You'll Do
As a Retail Supervisor, you'll lead by example while helping the store operate safely, efficiently, and successfully.
Leadership & Team Development
• Help recruit, interview, hire, onboard, and train a high-performing retail team.
• Coach, mentor, and recognize team members to encourage growth and accountability.
• Foster an engaging, positive, and values-driven work environment.
• Assist with scheduling to ensure proper staffing and operational efficiency.
• Serve as Manager on Duty when needed and confidently lead daily operations.
Customer & Donor Experience
• Deliver exceptional customer and donor experiences by setting the standard for friendly, fast, and accurate service.
• Resolve customer and donor concerns professionally and efficiently.
• Lead by example and coach team members on service expectations.
Store Operations
• Oversee the daily operation of the sales floor and front-end.
• Ensure merchandise is clean, organized, priced accurately, and easy to shop.
• Create attractive merchandise displays that encourage sales.
• Support promotions, seasonal initiatives, and special events.
• Perform quality audits to maintain company standards.
Inventory & Financial Accountability
• Monitor inventory levels and identify opportunities to improve merchandise flow.
• Supervise register operations and maintain accurate cash handling procedures.
• Complete opening accounting and banking responsibilities as assigned.
• Help protect company assets through strong loss prevention practices.
Safety & Compliance
• Promote a safe workplace by following OSHA guidelines and company policies.
• Ensure operational procedures are consistently followed throughout the store.
• Escalate concerns appropriately while helping resolve issues professionally.

What We're Looking For
• At least 2 years of leadership experience as a Supervisor, Team Lead, Key Holder, or similar retail leadership role.
• Passion for coaching and developing others.
• Strong organizational, communication, and problem-solving skills.
• Ability to make sound decisions in a fast-paced environment.
• Comfortable leading multiple priorities while maintaining excellent customer service.
• Basic computer and math skills.
• High School Diploma or GED preferred.
• Valid driver's license with a clean driving record.
• Ability to successfully complete a background check, motor vehicle check, and drug screen.
• Flexibility to work rotating shifts, including evenings, weekends, and holidays.

Why Join America's Thrift Stores?
This is your opportunity to help launch a brand-new location and leave your mark from the very beginning.
As a member of our opening leadership team, you'll have the chance to:
• Be part of building a new store from the ground up.
• Help hire, train, and develop a brand-new team.
• Make an immediate impact on the store's culture and success.
• Work in a collaborative environment where your leadership is valued.
• Grow your career with a company committed to promoting from within.
If you're energized by new opportunities, enjoy leading people, and want to help build something great, we'd love to meet you.

Other duties as assigned: Please note that this job description may not cover every duty or responsibility that might arise in the course of employment. Employees are expected to perform other duties as assigned, which may not be explicitly stated in this document.  This job description is not intended to be a comprehensive list of all duties, responsibilities, and qualifications required of employees in this positi