Sr. Manager, Product Management – Unified Customer Support

Accelerate your career. Join the organization that's driving the world's technology and shape the future. 

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Your role:

As the Sr. Manager, Product Management leading Customer Support for Ingram Micro’s global platform Xvantage™, you will serve as a pivotal leader within the Chief Product Officer's team. Your primary responsibilities include: 

• Directing a team of Senior Product Managers to craft a comprehensive vision and strategy for our next-generation Customer Support Platform and ecosystem. 

• Spearheading, develop, and inspire multi-year Product Roadmaps, aligning closely with overall strategy and collaborating closely with Engineering, UX, Operations, Data, and AI teams. 

• Collaborating with country business leaders and cross-functional teams (UX, Engineering, B2B, Architecture, and Innovation) to define a product roadmap that fulfills company priorities. 

• Partnering with business and functional executives to establish clear, measurable objectives and strategically deploy team resources to achieve business outcomes. 

• Leading Product teams to engage with key customers across all segments, prioritizing a deep understanding of both internal and external needs. 

• Recruiting, mentoring, and cultivating the technical product management team, fostering a culture of ownership, collaboration, and results-oriented mindset. 

• Develop strong customer service orientation and bring latest AI innovation to improve customer delight and bring operational efficiencies across the organization.  

• Cultivating a culture of growth and inclusivity by supporting and coaching Product leaders on essential skills as well as representing the team's progress with executive presence. 

• Overseeing multiple parallel work streams in a fast-paced, agile environment, ensuring alignment with business priorities and deadlines while continuously improving execution. 

• Analyzing the competitive landscape and industry trends in the distribution sector to shape our product strategy effectively. 

What you bring to the role: 

• Hands-on experience collaborating with Engineering, AI and Data teams to scope, define, detail, and prioritize product requirements. 

• Proven track record of developing and launching successful software products at global scale. 

• Bachelor’s degree (master’s preferred) in computer science, engineering, or related fields. 

• 8+ years of experience in a complex international environment, driving innovation with globally dispersed product management teams. 

• 5+ years of experience managing high-performing technical product teams, preferably including manag