NW Patient Account Customer Service Rep - PFS Call Center

Responsibilities & Requirements

Position duties include, but are not limited to the following:

• Responding to inquiries regarding billing and collection processing in compliance with CBO Patient Financial Services departmental policies and procedures
• This position requires working with patients and other callers in response to both hospital and physician billing questions
• The position also requires a working knowledge of all insurance payers to answer patient questions
• This position also requires a high level knowledge of the types of hospital and professional services
• Strong understanding about how denials impact the service related to the patient’s benefit/coverage plan.
• Performs other duties as assigned

Job Requirements

• High school Diploma
• 3 years Previous experience in hospital or physician
• Previous experience in patient accounting, medical billing, & medical terminology

Preferred Qualifications

• Associate’s degree

Overview

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.