Senior Operations Manager - 3PL

Are you a relationship-driven logistics professional with a proven ability to grow and manage high-value accounts? At KCH Transportation, we are seeking a Senior Strategic Account Manager to join our Operations team. In this role, you’ll serve as a trusted advisor to clients, providing customized supply chain solutions, driving revenue growth, and leading a team of Account Managers. If you excel at building long-term partnerships, negotiating effectively, and delivering results in a fast-paced logistics environment, we’d love to connect with you!

Position Summary:

As a Senior Strategic Account Manager, you will play a key role in managing and expanding high-value customer accounts, driving revenue growth, and delivering exceptional logistics solutions. This is a strategic, relationship-driven role that requires deep industry knowledge, strong negotiation skills, and the ability to provide consultative supply chain solutions to clients.

**Pay Structure: Competitive Base Pay + Commission Incentives**

Essential Duties and Responsibilities:

• Develop long-term relationships with high-value customers, ensuring their freight and supply chain needs are met.

• Identify and capitalize on upsell and cross-sell opportunities to maximize account profitability.

• Act as a trusted advisor, providing customized logistics solutions based on client needs.

• Secure and manage contractual agreements with clients and carriers to optimize costs and service levels.

• Oversee shipment execution, supply chain efficiency, and risk mitigation for assigned accounts.

• Work closely with internal teams to deliver seamless logistics services.

Competencies:

• Relationship Management

• Strong negotiation, strategic thinking, and customer service skills

• High energy, results-driven mindset

• Professionalism

• Dependability and Initiative

Requirements

Education/Experience:

• BS Degree in Business, Logistics or related work experience required.

• Understanding and knowledge of the Transportation and Logistics industry

• Understanding and knowledge of DOT regulations and standards

• 3 years of experience in logistics, transportation and/or distribution preferred.

• 2 years of experience in a supervisory or leadership role preferred.