Senior Planning Project Manager

Date Opened: Monday, June 02, 2025 12:00 AM

Close Date: Monday, June 16, 2025 12:00 AM

Department: Planning, Design & Development Department

Salary: $85,237.21 - $106,546.52 Commensurate with Experience

SUMMARY

The Land Development Division of the Department is seeking a senior project manager who will manage the processes associated with zoning and subdivision compliance along with staff members within the work group. This is a critical work group within the Charlotte Development Center which handles complex land development plan and permit reviews within a collaborative process across multiple departments within the City.

Major Duties and Responsibilities:

• Manage, train, and mentor staff within the zoning & subdivision compliance work group in a way that fosters a collaborative and efficient work environment and consistency among the team. 

• Evaluate direct reports in accordance with City and departmental policies, delegate tasks, track and redistribute workload as necessary, and conduct regular team meetings as well as one-on-ones with direct reports.

• Participate in a leadership capacity in developing and administering land development review processes and policies. 

• Communicate and collaborate with staff within the work group and other staff within the Charlotte Development Center on current development proposals, rezoning submittals, the drafting of regulations and policies associated with the proposed Unified Development Ordinance (UDO), and other similar projects.  

• Comprehend technical code regulations and find solutions to zoning and subdivision issues that align with the UDO and implementation policies in a reasonable and equitable manner. 

• Provide research, coordination, problem solving, and customer service on complicated zoning issues to the public, constituent services for elected officials and the mayor, and internal team members including zoning and subdivision, code enforcement, rezoning, Historic District Commission, city attorney’s office, Mecklenburg County Water Quality, and the Charlotte Department of Transportation.

• Handle conflict resolution on various land development related issues, assist with escalated issues, and lead efforts to continually enhance the level of service to our customers.

• Undertake complex and difficult planning and regulatory project assignments as needed, and lead and facilitate meetings various project groups as needed.

• Identify, problem-solve and make strategic linkages between assigned projects and broader City policies, regulations and objectives, with an emphasis on providing linkages and references to applicable UDO requirements.  

• Prepare, interpret, and explain complex planning reports, regulations and analyses to other agencies, staff and to the public.

• Initiate process and service improvements.

Knowledge, Skills & Abilities:

• Ability to organize, lead, problem-solve, and work collaboratively with departmental, interdepartmental, and other teams.

• Ability to direct, coach, support, and delegate to others.

• Knowledge of planning and land development principles and practices related to regulatory services.

• Ability to comprehend technical ordinance and legal requirements related to zoning matters and convey such information in an easy-to-understand fashion. 

• Excellent communication and customer service skills with both internal and external customers (such as the ability to effectively communicate graphically, verbally, and in writing).

• Analytical skills applicable to planning and regulatory projects and initiatives.

• Effective time management by being skilled in prioritization, meeting deadlines, and working on multiple projects and fulfilling multiple responsibilities simultaneously.

• Ability to perform effectively and efficiently with minimal level of supervision.

• Ability to provide team supervision while also managing daily operations of the team to ensure customer service.

• Ability to organize, lead, problem-solve and work collaboratively with departmental, interdepartmental, and other teams on complex projects.

• Demonstrate flexibility to assume new assignments and responsibilities, frequently employing new skills.

• Ability to collaborate within and outside the department to achieve positive impacts on the community.

• Attention to detail and accuracy.

• Ability to analyze sites and issues, explain and justify what UDO regulations apply, and what process options could result in a customers desired outcome.

Preferred Qualifica