Personalization Product Manager

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

Technology Product Manager role, resides in CTO (Chief Technology Office) organization within Employee Technology and Experiences (ETX) team that enables platform experiences for our workforce to engage the consumers and merchants.

Job Description:

Meet our team

The MarTech team is responsible for the platforms and experiences that drive PayPal Lifecycle Marketing Communication activities touching millions of customers worldwide. Team is on a transformational journey to consolidate and operationalize disparate tools onto an ecosystem that effectively supports Data, Decisioning, Omni-channel Delivery and Measurement capabilities. 
We are responsible for ideation, technology assessment, and adhering to Agile Development methodologies from Intake to Deployment for all marketing needs.

Your Way to Impact

As a product manager for Marketing Technology, you will drive strategy, vision, roadmap and own the features of key marketing technologies that will be leveraged B2B & B2C, primarily focused on personalization & experimentation, bringing new thinking around leveraging touchpoints like In-App, Push Notifications, Web placements to deliver omni-channel & hyper personalized experiences. In this role, you will be accountable for product requirements and will be required to partner with marketing, architecture, engineering and critical enabling functions such as privacy, legal, analytics, data science and enterprise data teams to deliver solutions. You will leverage your knowledge of marketing and marketing technology capabilities to evangelize the art of the possible to key stakeholders across Marketing & Product.

Your Day to Day

• Lead discovery and requirements to establish product vision, success metrics, maturity roadmap, capability and features and translate them into actionable testing hypotheses and impactful personalization strategies.
• Develop, implement, analyze, and optimize A/B tests and personalization programs across app and web
• Lead the ideation, testing, and iteration of new personalization concepts designed to enhance engagement and deliver meaningful value to users
• Apply personalization strategies at key moments from onboarding to discovery, cross-sell and beyond – to create seamless, and rewarding experiences
• Represents customer passionately in trade-off decisions within domain. Helps simplify customer experiences by eliminating unnecessary features, customization and reducing technical debt
• Communicat