Anti-Money Laundering/Know Your Consumer Governance and Oversight Lead - Associate

Join a team where your expertise in risk management and compliance will help shape the future of our Know Your Consumer program. You will collaborate with talented professionals across the organization, driving impactful change and supporting our commitment to regulatory excellence. Grow your career in a dynamic environment that values innovation, integrity, and continuous improvement. Your contributions will help safeguard our business and support our customers. Be part of a team that champions professional development and career mobility.

As an Anti-Money Laundering and Know Your Consumer Governance and Oversight Lead within the Governance and Oversight team, you will play a critical role in ensuring our products and customer base meet regulatory standards. You will work closely with cross-functional partners to deliver strategic initiatives, provide oversight, and drive compliance with anti-money laundering and Know Your Consumer requirements. You will help build a proactive risk and control culture, influence change, and support the development of sustainable solutions. Your work will directly impact the safety and integrity of our business and the communities we serve.

You will collaborate with teams across Compliance, Legal, Technology, Training, and Operations to deliver ongoing requirements for capturing, reporting, and monitoring compliance. This role offers exposure to senior management and the opportunity to contribute to process enhancements and technology solutions that support our case management and reporting capabilities.

Job Responsibilities

• Engage with stakeholders to assess and address risk and control implications.
• Create and promote a proactive risk and control culture using proven evaluation strategies.
• Collaborate with subject matter experts to understand reporting and analytical needs.
• Translate complex business requirements into clear technical specifications.
• Champion change initiatives and prepare teams to manage through change.
• Prioritize deliverables based on business needs, staffing, and competing projects.
• Maintain oversight of Know Your Consumer operations and recommend process enhancements.
• Compile and present metrics to senior management, building and maintaining management metric suites.
• Partner with technology teams to enhance banking applications and case management systems.
• Ensure projects and initiatives comply with regulatory standards and mitigate risks.
• Conduct research and analysis to provide qualitative and quantitative insights for strategic initiatives.

Required Qualifications, Capabilities, and Skills

• Bachelor’s degree or equivalent experience.
• Minimum 5 years of experience in financial services in controls, audit, quality assurance, risk management, or anti-money laundering.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio).
• Experience in data analytics using Excel or Access.
• Strong knowledge of control and risk management concepts.
• Ability to interpret technical dashboards and business requirements.
• Excellent written and verbal communication skills.
• Strong collaboration and relationship-building abilities.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Analytical skills with attention to detail and critical thinking.
• Experience in process analysis and control design.

Preferred Qualifications, Capabilities, and Skills

• Experience in agile product delivery and working across global teams.
• Knowledge of regulatory standards related to anti-money laundering and Know Your Consumer.
• Experience with SharePoint, Confluence, or JIRA.
• Change management experience.
• Ability to develop and implement sustainable solutions.
• Experience influencing business leaders and driving change.
• Highly organized with strong multitasking skills.

This role may require a flexible work schedule to accommodate partners in various time zones. Visa sponsorship is not available for this position. 

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay a