Sr. Executive/Asst. Mgr. - Service Expert (Kolkata)

 Req ID 70374 Jamshedpur, India
     

Job Description of Service Expert

Work Location : Kolkata

 

Main Responsibilities:

• Knowledge on commercial vehicle control systems 
• Participating in vehicle trials along with application engineering team
• Organising service campaigns on various new products like VTS, AMT, FMS, ABS, HABS, E-Compressor, TEBS, TABS, etc...
• Conducting training sessions for various customer (Service partners, Vehicle manufacture dealer, STUs, OEMs and fleets)
• Ensuring the availability of Spares, special service tools and diagnostic tools at all service partners.
• Attend Joint investigation with OEMs for critical field failures
• Warranty claims scrutiny in the field and thier settlement for our ASC’s.
• Preparation of product complaint report and escalating to QAD.
• Collecting Customer feedback on new product performance.
• Conducting audits at service partners.
• Fitment trials of new products.
• Identifying the white spots for service support with the concern OEM’s.
• Resolution of customer complaints within 24 hours as per the ZF WABCO SLA with OEM‘s
• Resolve technical queries with field representatives
• Follow up with the leads to convert to potential customers.
• Handling vehicle breakdown compliances.

 

 

Be part of our ZF team as Sr. Executive/Asst. Mgr. - Service Expert (Kolkata) and apply now!

Contact

Preethi Rao Dontineni