Subject Matter Expert Senior

Responsibilities & Qualifications

 

COLLABORATIVE TOOLS PLATFORM APPLICATIONS TEAM DESCRIPTION

The Collaborative Tools Platform Applications team members configure, manage, support, and optimize COTS products used across the organization such as Atlassian Data Center (DC) applications, the IBM DOORS application, and other Enterprise application offerings. These tools provide critical functionality to the organization for work management, documentation management and collaboration, change management and version control, and CI/CD. Additionally, team members will assist/train users, define enterprise standards, and ensue consistent and effective usage of commercial off-the-shelf (COTS) applications across the organization as well as research, test, and implement plugins to extend COTS application functionality. The Collaborative Tools Platform Applications team operates within the SSVS while also maintaining an organizational reporting line.

Team Purpose: The Collaborative Tools Platform Applications team configures and manages Enterprise COTS products. Team members serve as the primary support and enablement group for users of COTS products such as the Atlassian Data Center suite (Bamboo, Bitbucket, Confluence, Crowd, Jira Software, Jira Service Management), IBM DOORS, and other such Enterprise tools. The Collaborative Tools Platform Applications team is responsible ensuring these tools are effectively configured and aligned with organizational needs. Team members configure the COTS applications to fit enterprise standards, designing workflows, permissions, and automation that reinforce standardized processes across Value Streams. By tailoring tool configurations to meet enterprise requirements, the team helps establish a uniform usage model, reducing redundancy and promoting consistency in project tracking, documentation, and code repository management. Additionally, team members manage COTS plugin installation and configuration which extends functionality to the tools enhancing the environment to meet specific organizational needs. Team members also manage integrations with other enterprise tools, optimizing the Atlassian suite's role within the larger ecosystem.

The Collaborative Tools Platform Applications team conducts scheduled upgrades to maintain software compatibility, aligning with the enterprise offerings release cadence to minimize downtime and disruption. These upgrades can occur outside of normal work hours to further reduce the impact on daily operations. Having the application team available during core hours of 9 AM to 2 PM and on call is essential for fostering effective collaboration and ensuring a prompt response to any emerging issues. This proactive approach guarantees seamless operations and robust support for the entire organization. By maintaining this availability, not only is teamwork enhanced, but also significantly improve the overall efficiency of the applications that supports our enterprise.

In addition to configuration, the team provides essential support and training to enhance user proficiency and resolve issues as they arise. Through hands-on training sessions, team members familiarize users with tool functionalities, best practices, and enterprise-specific workflows to ensure a common understanding of processes across teams. The Collaborative Tools Platform Applications team also fields support requests, diagnosing and resolving usage issues to minimize downtime and maintain productivity. By offering both proactive guidance and responsive support, the Collaborative Tools Platform Applications team empowers users to make the most of the Atlassian tools while maintaining alignment with organizational objectives and standards. The support of the main application also includes management of the plugins. This will also include the update and install/implementation of these plugins.

• The Collaborative Tools Platform Applications team shall specialize in the administration and management of COTS applications, with additional responsibilities including Section 508 compliance testing.
• The Collaborative Tools Platform Applications team is required to conduct 508 testing for all new features and modifications introduced with COTS application and plugin upgrades to ensure accessibility standards are met.
• The designated technical writer shall be responsible for creating and maintaining all technical documentation, including but not limited to FISMA-related documentation required for obtaining and maintaining Authority to Operate (ATO) and user support/reference guides.
• Team members shall possess intermediary-level expertise in PostgreSQL to enable direct querying and updates to application databases as necessary. Responsibilities include troubleshooting, maintenance, and operational support for these tools.
• Team members tasked with customer-facing support and