Software Engineer II - Epicor

Position Summary:

We are seeking a highly skilled Epicor Engineer to join our team and focus on developing, deploying, and optimizing solutions using the Epicor ERP/MRP platform to drive business improvement and growth. In this role, you will work closely with business functions to understand requirements, design technical solutions, and oversee the successful implementation and maintenance of the Epicor system to streamline operations. The ideal candidate will have a strong software engineering background, excellent problem-solving skills, and experience in implementing ERP solutions, particularly Epicor.

Primary Accountabilities (Essential Duties):

• Operational Analysis & Requirement Gathering:

• Determine operational objectives by analyzing business functions, gathering information, and evaluating business requirements.
• Meet with internal and external stakeholders to establish project scope, system goals, and requirements.
• Collect feedback from stakeholders to understand issues and questions that interrupt workflow, ensuring that the Epicor system addresses these pain points effectively.

• System Design, Implementation, & Upgrades:
• Design, implement, and upgrade information systems to meet the business and user needs, ensuring optimal functionality.
• Deploy, maintain, and troubleshoot core business applications, including application servers and Epicor ERP/MRP modules.
• Research and estimate costs for system improvements and upgrades, ensuring cost-effective solutions.

• Testing & Quality Assurance:
• Define and coordinate the execution of testing procedures and develop test cases as part of the overall quality assurance process.
• Develop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts for developers and testers.
• Evaluate company performance through regular tests and analysis, ensuring system stability, security, and efficiency.

• Stakeholder Communication & Documentation:
• Translate highly technical specifications into clear, non-technical requirements for stakeholders.
• Provide clear documentation of processes, including system configurations and workflows.
• Provide end-user training for business systems, focusing on clear, user-friendly communication.

• System Monitoring & Maintenance:
• Develop and implement maintenance procedures for system health, including gathering system statistics and troubleshooting reported errors and alarms.
• Monitor system status and report on progress, issues, or changes, ensuring timely resolution of any technical challenges.
• Implement best practices for scalability, supportability, ease of maintenance, and overall system performance.

• Continuous Improvement:
• Proactively identify opportunities for system optimizations and improvements, ensuring the Epicor platform scales with the business.
• Coordinate with internal teams to improve operational processes by leveraging Epicor ERP/MRP capabilities.
• Research new Epicor features and tools that can further enhance system performance and support business goals.