Administrative Coordinator, Midwest Region

Overview

The Administrative Coordinator is responsible for providing administrative support and project coordination to the Executive Director, Area Director (s), and team of Operations Leads who directly support our Owner/Operators.

 

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

Executive Director/Area Director Support

• Support Regional Leader with all liaison roles and responsibilities
• Support Regional Leadership Team meetings and follow up on decisions for those meetings
  • Coordinate/oversee all leadership meetings and any other assigned team meeting logistics and administrative needs
• Responsible for calendar management, which includes scheduling a variety of meetings and events with Staff, Operators, and external participants
  • Included team meetings & 1;1 for direct reports, peers and senior leadership

Support Area Support Teams (AST)

• Schedule and attend monthly Area Support Team meetings, capture action items, schedule and support additional related meetings, as needed
• Coordinator AST Trips and In-Market Meetings, as needed
• Create and maintain MS Teams channels related to ASTs

Operator Selections

• Update/maintain Operator selection progress using specialized software
• Coordinate travel for in field and internal Operator selection visits for Area Director(s)
• Review and submit accurate and timely expense reports for Executive Director & Area Director
• Host Guests, Candidates, and Vendors, as needed
• Lead and/or support projects, as assigned
• Revise and edit Region communications
• Assist in research and preparation for a variety of meetings and/or RPM/NEXT presentations
• Travel
  • Attend annual RPM/NEXT event, department retreats, and Region and/or Team Planning
  • Optional travel opportunities may be available
• Gain proficiency using virtual meeting technology used to support flexible work environment
• Assist in on-boarding and off-boarding Region Staff members

Operations Leads Support

• Process Check Requests and Location Reimbursements (TBRs)
• Assist in help to troubleshoot software, reporting or access issues
• Assist in locating contacts and information on behalf of Operators
• Update and maintain STEP system of Restaurant assignments and reporting for organization
• Host Guests, Candidates, and Vendors, as needed
• Support projects, as needed

Minimum Qualifications

• Minimum 3 years of general administrative experience
• Proficient with Microsoft Office Applications (must have high-level of proficiency with Outlook, including calendaring)
• Experience with various technology platforms and aptitude to learn new software
• Strong self-starter with superior follow-through, project management and organizational skills
• Maintain the confidentiality of information and exercise discretion in interactions with Staff and third parties
• Ability to work autonomously with a high level of initiative, independent judgment, and attention to detail
• Strong verbal and written communication skills
• Ability to be flexible and adapt to changing environments
• Ability to juggle multiple tasks with a limited degree of supervision, including the ability to remain agile and organized in the process of managing multiple calendars where meetings need to change frequently with very little notice.
• Ability to support a wide spectrum of individuals and work styles, and manage a high volume of matters, with a limited degree of supervision
• Ability to discern needed improvements, communicate recommendations or solutions and adapt procedures and processes to effectively complete projects and meet team goals/requirement

Preferred Qualifications

• 4+ yrs. previous work history supporting an Executive Director or 6 plus years serving as an administrator

Minimum Years of Experience

3

Travel Requirements

10%

Required Level of Education

Bachelor's degree or equivalent experience