Asset & Wealth Management - UX Researcher - Vice President - New York

What we do

At Goldman Sachs, our Engineers don’t just make things – we make things possible. We change the world by connecting people and capital with ideas and solve the most challenging and pressing engineering problems for our clients. Our engineering teams build scalable software and systems, architect low latency infrastructure solutions, proactively guard against cyber threats, and leverage machine learning alongside financial engineering to continuously turn data into action.

Engineering, which is comprised of our Technology Division and global strategist groups, is at the critical center of our business. Our dynamic environment requires innovative strategic thinking. Want to push the limit of digital possibilities? Start here.

Goldman Sachs Asset & Wealth Management:

Bringing together traditional and alternative investments, we provide clients around the world with a dedicated partnership and focus on long-term performance. As the firm’s primary investment area, we provide investment and advisory services for some of the world’s leading pension plans, sovereign wealth funds, insurance companies, endowments, foundations, financial advisors and individuals, for which we oversee more than $2 trillion in assets under supervision. Working in a culture that values integrity and transparency, you will be part of a diverse team that is passionate about our craft, our clients, and building sustainable success. We are:

·         Investors, spanning traditional and alternative markets offering products and services

·         Advisors, understanding our clients’ priorities and poised to help provide investment advice and strategies that make sense for their portfolios

·         Thought Leaders, providing timely insights across macro and secular themes to help inform our clients’ investment decisions

·         Innovators, using our suite of digital solutions to help our clients address complex challenges and meet their financial goals

What we're looking for

Goldman Sachs Asset Management (AM) is looking for an experienced and capable Senior User Researcher to join our AM design team. We are looking for a practitioner with expertise in one or more of the following; human-computer interaction, cognitive and behavioral psychology, computer science, neuroscience, human factors, or ergonomics. As we grow our multi-discipline design team including UX designers, visual designers and motion designers we need research specialists who can partner with design, product and business teams to shape the strategic vision for AM, helping navigate large-scale digital transformation across the business. We are looking for a seasoned mixed-methods practitioner who can introduce research to product teams, launch research programs, and conduct studies to deliver insights on user needs and problems, workflows, and usability. We're also part of a wider design community at Goldman Sachs.

Key responsibilities 

• Responsible for scoping and crafting research strategy, conducting research, and delivering actionable insights for strategic research programs within financial services
• Knowledgeable in how and when to apply both qualitative (usability testing, contextual inquiry) and quantitative (survey design, max-diff, multivariate) methodologies
• You will be innovative, creative, and an analytical problem solver
• You will help drive user-centric product teams, strategy, processes and products
• You will have extensive experience working with development teams in an agile environment
• You should have have superior interpersonal skills, excellent communication and organization skills
• You will be expected to work on multiple projects simultaneously in a fast-paced, collaborative environment
• Collaboration with designers, engineers and product managers will enable you to balance the right process and methodologies with the relevant business goals in order to deliver compelling research that focuses on business outcomes
• To seek and report on the truth based on data and observations
• Help grow an ambitious and talented team while focusing on cultivating a culture of collaboration and growth
• Establish user research in Asset Management and help to support and grow the standard of user research excellence across Goldman Sachs
• Above all, be a passionate advocate for the user

Basic qualifications

• 8+ years of experience in mixed-methods user research, in the context of product management, interact