Field Service Action Software Validation Coordinator

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears and voice of Ford.
 

In this position... 

Technical Program Coordinator operating within the Service Engineering & Operations (SE&O) Global Service Excellence and Strategy Organization.

The Technical Program Coordinator provides essential coordination and leadership support for the FCSD TPM Team within the Service Engineering & Operations team. This role is crucial for ensuring the smooth execution of complex projects related to FSA Software Validation, Remedy Software Audits, and other strategic initiatives. The Coordinator will play a key role in managing project timelines, facilitating communication across cross-functional teams, and assisting in the early identification and resolution of issues, thereby enhancing the overall efficiency and effectiveness of the team.

What you'll do...

• Coordinate Technical Program Managers in the successful delivery and tracking of FSA Software Validation efforts for Service Engineering Operations and Ford Customer Service Division.

• Support the coordination and tracking of FSA Remedy Software Audits, ensuring all steps are followed and documented.

• Supervise coordination of project schedules, timelines, and deliverables, proactively following up with stakeholders to ensure adherence to project plans and timely completion of tasks.

• Facilitate communication and information flow between Technical Program Managers, cross-functional teams, technical leads, suppliers, and other relevant internal and external partners.

• Support the collection, organization, and preliminary analysis of project-related data to aid in decision-making and project execution.

• Assist in the early identification of potential issues, risks, and roadblocks, escalating them to Technical Program Managers as necessary.

• Support the development and tracking of action plans for top issues or emerging concerns.

• Provide comprehensive administrative support, including scheduling meetings, preparing agendas, taking minutes, and managing project documentation.

• Contribute to championing the voice of the dealer and customer by assisting in gathering and compiling relevant feedback and data.

• Manage and support special projects and high-priority items as assigned, demonstrating flexibility and initiative in dynamic environments.

You'll have...

Minimum

• Bachelor’s Degree in Automotive Technology, Engineering, Business Administration, Project Management, or a similar discipline.
• Strong organizational and time management skills with exceptional attention to detail and the ability to manage multiple dynamic priorities simultaneously.
• Excellent verbal and written communication skills, with the ability to articulate information clearly and concisely to diverse audiences.
• Strong interpersonal skills, with the ability to work effectively and liaise with various internal departments (SEO, Engineering, Marketing) and external vendors.
• Demonstrated analytical abilities to collect, organize, and interpret data to support decision-making and project execution.
• Proficient in Microsoft Office applications (Excel, PowerPoint, SharePoint, Outlook).
• Ability to self-manage, be a proactive team player, and demonstrate initiative in a fast-paced environment.
• Ability to manage shifting priorities and comfortably work in "white space" or support the development of new processes.
• Experience in a project coordination, administrative support, or similar role, preferably within a technical or automotive context.

Even better, you may have...

Preferred

• Proficiency with Jira or similar project management and issue tracking tools.
• Experience or a firm understanding of automotive service repair processes or dealership operations.
• Experience and confidence in delivering presentations to diverse audiences.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we e