Senior Manager, Site Reliability Engineering (SRE) - Hybrid - Seattle

Job Description

We’re looking for a strategic and hands-on Senior Manager of Site Reliability Engineering to lead our SRE team in delivering resilient, scalable, and high-performing systems. This role is central to our mission of operational excellence and customer satisfaction. You’ll guide a team of talented engineers, champion automation, and collaborate across disciplines to ensure our infrastructure supports business growth and innovation. 

What You’ll Do 

• Lead & Inspire 
  Build and mentor a high-performing SRE team. Foster a culture of ownership, innovation, and continuous learning. 

• Drive Reliability 
  Ensure the availability and performance of critical services through proactive monitoring, incident response, and root cause analysis. 

• Automate Everything 
  Reduce manual toil by implementing automation across deployment, recovery, and scaling processes. 

• Monitor & Observe 
  Define and execute observability strategies using New Relic, Splunk, and other tools to detect and resolve issues before they impact users. 

• Collaborate & Align 
  Partner with engineering, product, and operations teams to align reliability goals with business priorities. 

• Plan for Scale 
  Lead capacity planning and performance tuning for services running on AWS EKS and other cloud-native platforms. 

• Measure & Improve 
  Establish and track SLOs, SLAs, and error budgets. Continuously refine processes to improve system reliability and team efficiency. 

What You Bring 

• Experience 
  5+ years in SRE, DevOps, or infrastructure engineering, with 2+ years in a leadership role. 

• Technical Depth 
  Expertise in cloud platforms (especially AWS), container orchestration (Kubernetes, EKS), and CI/CD pipelines. 

• Programming Skills 
  Proficiency in Python, Go, or Java. 

• Tool Mastery 
  Hands-on experience with New Relic, Splunk, Kubernetes 

• Problem Solver 
  Strong analytical skills and a passion for root cause analysis and continuous improvement. 

• Communicator 
  Clear, concise, and collaborative communicator who thrives in cross-functional environments. 

• Education 
  Bachelor’s degree in Computer Science, Engineering, or equivalent experience. 

Bonus Points 

• Experience with large-scale distributed systems. 

• Familiarity with ITIL or similar incident management frameworks. 

• Cloud certifications (e.g., AWS Solutions Architect, Google Cloud Professional Engineer). 

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