Administrative Assistant

Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.

Learn more about us: https://dhip.dukehealth.org/about-us

 

JOB LOCATION

Duke Hospital - 2301 Erwin Rd, Durham, NC

 

JOB SUMMARY

We are seeking an Administrative Assistant to provide clinical operations support of a complex and confidential nature to Radiology reading rooms located throughout the Duke University Hospital (DUH) campus. Utilize excellent customer service skills to function as the primary reading room coordinator for the Radiology Residents, Fellows and Faculty of the Neuro Imaging Division. Provide timely and accurate support for the reading room, multi-directional communication (phone, email, jabber, in-person), and actively facilitate key workflows such as imaging exam resulting, outside interpretation requests, and information exchange between Radiologists, technologists and all other healthcare providers.  Act as a positive, collaborative, and flexible team member willing to adjust to a dynamic and fast-paced environment.

 

JOB DUTIES AND RESPONSIBILITIES

• Politely greet and communicate with reading room customers via phone, email, page, inbox, instant messaging, and in-person. Manage a high volume of inquiries in a timely fashion, and appropriately screen and triage requests to support efficient reading room operations.
  • Facilitate efficient radiology workflows by answering questions that do not require radiologist input. Provides necessary education to internal and external parties as needed. Requires a thorough understanding of radiology-centric systems and operations to resolve inquires.
  • Must be able to recognize acute situations and act accordingly.
  • Must have a technical aptitude with knowledge of various software, including Maestrocare (EPIC), Powershare (PACS), Visage, and Qgenda.
  • Multi-tasking high volume of requests to obtain diagnostic patient images from facilities outside of Duke University Health System, including frequently investigating modalities needed, contact information of outside facility, and troubleshooting interoperability issues when the other facility uses a different image transfer application from what Duke uses. Multiple radiologists make multiple requests concurrently, frequently requiring urgent/emergent responsiveness. Provide guidance to external facilities on how to electronically transfer images to Duke for comparison/read and/or for file in the patient’s record. 
  • Oversees a queue of radiology reports for assigned clinical division(s) to help reduce report turnaround times per departmental quality standards. Follows-up on exams that are incomplete or incorrect to have the exams fixed by the Radiologist in a timely manner for dictation.
  • Assist radiologists with relaying crucial results by paging and/or calling referring providers.   
• Serve as liaison for all reading room inquiries and accurately obtain and deliver messages to Radiologists, referring providers, technologists and support staff. Demonstrate excellent customer service skills at all times, and adhere to clinical communication expectations for Stroke, Stat, ED and other critical test results
  • Assist Radiologists in all aspects needed to enhance a productive workflow. Performs non-interpretive tasks in order to minimize avoidable disruptions to radiologists throughout the department, which is an active teaching environment in addition to being a busy clinical practice. Faculty, fellows, residents and medical students are focused on patient care by interpreting hundreds or thousands of images for a single patient study and preparing or reviewing patient diagnostic reports and performing interventional procedures on patients.  On average the Cardiothoracic Reading Room performs over 13,000 study interpretations/reports per month.
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