Operations Specialist - EPIC

Pay Range: $20.60 - $28.83

Manage and process the completion of system-related daily tasks with minimal oversight, following documented procedures and policies, within stated service standards for both volume and quality. Lead the team in some regularly scheduled tasks.

Education and Experience:

• Associate's degree and three (3) years' related experience orequivalent combination of education and experience

Skills and Abilities:

• Basic understanding of accounting transactions and problem resolution.
• Demonstrated ability to lead and mentor junior team members.
• Demonstrated attention to detail.
• Ability to read and interpret documents such as procedure manuals and technical procedures. Ability to write routine reports and correspondence. Ability to speak effectively with both internal and external contacts.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Must have knowledge of Microsoft Office applications and the ability to develop advanced Schwab Retirement Technologies software skills provided by internal training, within a reasonable time.

Tasks Performed:

• 65% As part of an operational team, perform daily production tasks with minimal oversight meeting production requirements for both quality and quantity. Produce daily evidence and documentation of work completed and check evidence/documentation of junior team members. Communicate to Manager/Team Lead any production issues for resolution and status of pending or stale items or resolve issues independently and report back.
• 15% Lead the team in regularly scheduled tasks, working with and utilizing team members to accomplish the tasks and any necessary evidence/documentation. Mentor junior team members as needed.
• 10% Anticipate and prioritize for continually changing work demands in collaboration with the rest of the team.
• 5% Identify processing issues and opportunities for control improvements. Work with manager and peers to improve processes.
• 5% Perform other duties as assigned.

Physical Requirements:

• Communicate effectively with internal and/or external customers
• Stationary 75% of time or greater
• Move Objects to Maximum 10 lbs

Why Work at NBT

At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success. 

Wellbeing 

At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally. 

Community Involvement 

NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace. 

Culture 

NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued. 

Career Development 

Whether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential. 

Total Rewards 

NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives – ensuring you feel valued every step of the way.   

Business Stability 

NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We've weathered the market's ups and downs for over 165 years, all while charting a well-defined growth plan. 

Benefits for Full-Time Employees: 

• Generous Paid Time Off: At least 22 days annually, prorated in the year of hire. 

• Parental Leave: Six weeks of paid leave at 100% of your salary. 

• Comprehensive