Senior Manager, Learning and Experience Design

About Zscaler

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

The Role 

We are seeking a Senior Manager of Learning and Experience Design to join our GTM Revenue Enablement team. This is a remote role reporting to the Senior Director of GTM Enablement - Shared Services.  

You will lead a high-performing team in designing, developing, and delivering innovative, scalable learning and enablement experiences for Zscaler’s GTM organization. This leader sets the vision, operationalizes processes, and ensures the portfolio fuels measurable impact on GTM OKRs by simplifying, innovating, and standardizing our learning ecosystem.

What You’ll Do (Role Expectations)

• Define and evolve LED vision, strategy, and operating model; translate strategy into a prioritized roadmap that drives GTM OKRs. Lead, coach, and develop a cross-functional team to deliver high-quality outcomes at scale
• Own intake, scoping, and prioritization cycles. Partner with GTM leadership, SMEs, and cross-functional teams to align on goals and deliver initiatives such as QLPs, onboarding, certifications, and partner enablement
• Oversee the entire LXD lifecycle and uphold standards for consistent delivery quality, guiding the creation and governance of engaging, modular, and scalable learning assets
• Establish frameworks to measure and evaluate program effectiveness, using evidence-based iteration for continuous improvement
• Pilot and operationalize innovative tools and modalities—including AI onboarding, interactive formats, and in-the-flow learning—to enhance engagement and efficiency

Who You Are (Success Profile)

• You thrive in ambiguity, building clarity and momentum in dynamic, fast-evolving environments.
• You act like an owner, balancing strategy and hands-on execution with integrity and a strong sense of purpose.
• You are a problem-solver, energized by tackling complex challenges and driving impactful solutions.
• You are a high-trust collaborator, embracing candid feedback and team achievement above individual ego.
• You are a positive force, inspiring progress and resilience with a can-do spirit.

What We’re Looking for (Minimum Qualifications)

• 7 to 10+ years in learning experience design, enablement, or related fields with progressive leadership responsibility; proven success leading multi-modal programs for B2B/SaaS GTM audiences
• Expertise in LXD methodologies and standards, with demonstrated stakeholder management, portfolio prioritization, and program leadership
• Proven ability to operationalize design processes, establish templates/standard work, and implement robust measurement frameworks
• Familiarity with learning systems (LMS/CMS) and modern LXD toolsets; comfort evaluating and integrating new tools, including AI-enabled capabilities
• Strategic thinker and pragmatic operator with a growth mindset who collaborates with candor and influences across levels

What Will Make You Stand Out (Preferred Qualifications)

• Previous experience leading LXD teams in complex environments
• Experience using AI to scale learning and content development

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