Field Service Technician II (Travel Tech) (Minneapolis, MN)

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

Overview

Join the WINNING TEAM at IGT Global!  

IGT is seeking a Gaming Field Services Technician II in the area of Oakdale, MN (Metro Twin Cities). The Gaming Field Services Technician will support our casino services team and be part of our award-winning gaming products organization. 
 
IGT employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements):
•    Company vehicle to take home for work use only (Field Services only, depending on location)
•    Medical benefits day one of being an IGT employee
•    12 paid holidays plus 2 floating holidays per year
•    3 weeks of paid vacation per year, prorated first year
•    401K with employer match and 100% vested day one
•    Company paid parental leave, life insurance, short term disability, and long-term disability
•    Gym membership reimbursement, free identity theft protection, and tuition reimbursement
 

Responsibilities

The Field Service Technician is responsible for maintaining and servicing IGT equipment at gaming customer locations. Responds to dispatches and drives to customer locations within a specified area to deliver supplies to install, remove, or repair gaming equipment and communication devices. This is a challenging field position with extensive travel requirements; not a home-based I.T. desktop support role.
 
Overtime and Overnight Travel are required for this position. Supporting different customer locations in Minnesota, Wisconsin and ND/SD Dakota. A tech can realistically expect to spend up to 10 nights per month in a hotel, and overtime is frequent.
 
Responsibilities:
•    Responsible for various install, troubleshooting, and repair of IGT gaming machines. 
•    Support Technical teams to install, remove, convert, perform preventive maintenance, and prepare games, set options, and repair games in a field environment.
•    Support various projects including new casino openings and expansions.
•    Knowledge share with internal and external customers on new products.
•    Maintain accurate inventory of parts issued. 
•    Document repair, preventive maintenance, machine prep, standard power analysis and pre-site work.
•    Follow documentation, policies and procedures and perform tasks with minimal supervision.
•    Reading and translating wiring diagrams.
•    Resolve technical problems and perform program upgrades, and download set up.
•    Testing programs with various verification devices.
•    Troubleshoot with input and output tests.
•    Set up game options and test various devices.
•    Test pay table, reel strip and bonus awards.
•    Install, repair, and maintain data lines, fiber optics, and telephone lines.
•    Knowledge share with customers on basic game functionality.
•    Maintain a positive image of IGT with co-workers and IGT’s customers.
•    In-depth user-level knowledge of SAP helpful. 

Qualifications

Education Required:
•    High School Diploma or equivalent required.
•    Technical or electronics/I.T. related training or education is a plus.
 
Experience Required:
•    2+ years of electronics repair, field service, or related industry experience.
 
Skills Required:
•    Must have strong computer literacy and have documented technical experience.
•    Knowledge and understanding of AC/DC fundamentals.
•    Knowledge of tools and experience using the tools is required.
•    Ability, flexibility, and willingness to work varied shifts, overtime, and travel to client sites as needed. 
•    Must be able to lift 50 pounds and able to stand a full shift.
•    Ability to follow policies, procedures, and safety guidelines.
•    Must be able to adapt to various gaming jurisdictions and interact with gaming compliance officers.
 

Keys to Success