Guest Ambassador (Top of the Rock - Rockefeller Center)

#parttime #temporary

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership

Schedule: 25 hours/week | Shifts between 7:30AM–3:30PM or 3:00PM–11:00PM/12:00AM
Business Hours: Monday–Sunday, 7:00AM–12:00AM

Be the Face of an Unforgettable Experience

We’re seeking warm, outgoing individuals to serve as Guest Experience Ambassadors—the first point of connection for our guests. In this role, you’ll create memorable experiences through genuine hospitality, strong presence, and attention to detail.

If you enjoy engaging with people and thrive in a fast-paced environment, this is your opportunity to make a lasting impression.

Why This Role Matters

Ambassadors shape the guest experience from the moment of arrival. Your ability to welcome, guide, and support guests ensures each visit feels smooth, engaging, and well-coordinated.

What You'll Do

Guest Experience

• Greet and welcome guests in a friendly and professional manner.
• Provide information and answer questions clearly and confidently.
• Guide guests through the start of their experience and offer directions as needed.

Guest Support

• Address guest inquiries and resolve concerns efficiently.
• Share relevant updates on events, programming, and offerings.

Operations & Team Support

• Communicate with team members to ensure smooth service flow.
• Share guest feedback with management.
• Support team needs and adapt to changing priorities.

Safety & Compliance

• Follow safety procedures to ensure a secure environment for guests and staff.

What You Bring

• Strong communication and interpersonal skills
• A service-oriented mindset with a professional demeanor
• Ability to stay organized and responsive in a fast-paced setting
• A friendly and approachable presence
• Flexibility to work outdoors, evenings, weekends, and holidays
• Fluency in English; additional languages are a plus

Qualifications

• Experience in hospitality or customer-facing roles preferred
• Background in guest engagement, entertainment, or high-touch service environments is a plus
• Ability to stand and walk for extended periods
• Ability to lift 10–20 lbs. as needed

Compensation: 
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.

Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range$20—$20 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Manage