Director, Market Operations

What We Strive For 

At Strive Health, we’re driven by a purpose: transforming the broken kidney care system. Through early identification, engagement, and comprehensive coordinated care, we significantly improve outcomes for people with kidney disease, reducing emergency dialysis and inpatient utilization. Our high-touch care model integrates with local providers and uses predictive data to identify and support at-risk patients along their entire care journey. We embrace diversity, celebrate successes, and support each other, making Strive the destination for top talent in healthcare. Join us in making a real difference. 

Benefits & Perks 

• Hybrid-Remote Flexibility – Work from home while fulfilling in-person needs at the office, clinic, or patient home visits.
• Comprehensive Benefits – Medical, dental, and vision insurance, two employee assistance programs (EAP), employer-paid and voluntary life and disability insurance, plus health and flexible spending accounts.
• Financial & Retirement Support – Competitive compensation with a performance-based bonus program, 401k with employer match, and financial wellness resources.
• Time Off & Leave – Paid holidays, flexible vacation time, sick time, and paid birthgiving, bonding, sabbatical, and living donor leaves.
• Wellness & Growth – A well-being bundle with Carrot Fertility and Peloton at no cost, mental health support, and an annual professional development stipend. 

What You’ll Do  

As the Director of Market Operations, you will be accountable for the P&L of your Comprehensive Kidney Care Contracting (CKCC) market. Additionally, you will own the external nephrology relationships for practices that have partnered with Strive. In this role, the Operations leader will have broad market oversight, but work closely with the local clinical lead, Medical Director, and central operations team to enable the team to deliver great care. This individual takes a data-driven approach to leadership, holding the team accountable and designing and implementing new strategies as needed. This highly critical role ensures our vulnerable chronic kidney disease (CKD) and end-stage renal disease (ESRD) patients have the highest level of quality and continuity of care.  This position will report to the RVP, Operations. 

The Day to Day 

• Accountable for market performance, using data to track trends and change strategies as needed. 

• Advocates for the market clinical team, including liaising with a cross-functional team including analytics, legal, clinical and market development. 

• Owns and manages relationship and performance of assigned provider groups. Serves as primary point of contact for assigned providers. 

• Establishes consistent and strong relationships with provider groups utilizing an account management approach while communicating and sharing provider reporting, focusing on areas for improvement. 

• Plans, prepares, and executes effective provider group meetings/discussion with proper objectives and expected outcomes. 

• Analyzes data to determine network strategy – e.g., identifies which hospitals have a high volume o