We anticipate the application window for this opening will close on - 21 Apr 2025

 

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Medtronic is hiring a Senior IT Operations - SAP and Salesforce Analyst. As a Senior IT Operations - SAP and Salesforce Analyst, you will be a proactive problem solver with a strong background in monitoring, maintaining, and supporting IT infrastructure, systems and services. In this role, you will be responsible for gaining a deep understanding of how our IT systems operate, providing expert-level support, troubleshooting issues, optimizing performance, and collaborating with various IT teams to ensure the seamless operation of our services. You will have a keen attention to detail, excel at solving complex problems, and show initiative in finding solutions. This candidate must be proficient in documenting procedures and possess a solid understanding of our technical environment and business needs to effectively support end-users and drive operational success.

Responsibilities may include the following and other duties may be assigned.

• Monitor servers, networks, databases, and applications to ensure optimal performance and uptime.

• Address system alerts, investigate root causes, and resolve or escalate issues as needed.

• Record, track, and document incidents and resolutions, and conduct root cause analysis to prevent recurrence.

• Implement routine updates, patches, and system changes to maintain security and functionality.

• Assist in configuration management tasks, ensuring accurate documentation of system configurations and changes.

• Create regular reports on system performance, downtime, and key operational metrics for management.

• Work closely with network, infrastructure, and security teams to ensure cohesive IT operations and quick issue resolution.

• Assist in deploying new technologies, system rollouts, and migrations, ensuring minimal disruption to operations.

• Develop and update comprehensive documentation for standard operating procedures, system configurations, and incident handling.

• Liaise with external vendors for system support, ensuring SLA compliance and quick resolution of hardware/software issues.

• Serve as the technical point of contact between IT and business teams, explaining issues and resolutions in user-friendly terms.

• Identify and recommend optimizations to enhance system efficiency and prevent future issues.

Knowledge, Skills, and/or Abilities:

• IT infrastructure fundamentals, including networking, server administration, virtualization, and databases.

• Familiarity with system monitoring tools (e.g., Nagios, SolarWinds, Splunk) and ITSM platforms (e.g., ServiceNow, Jira, Confluence).

• Strong understanding of incident, problem, and change management processes (ITIL framework knowledge preferred).

• Knowledge of operating systems such as Linux, Windows, and cloud platforms (AWS, Azure, GCP).

• Proven ability to diagnose and troubleshoot complex technical issues in a multi-tiered environment, including issues related to SAP and Salesforce.

• Basic understanding of cybersecurity protocols and practices (e.g., firewalls, IDS/IPS, vulnerability management).

• Strong analytical and troubleshooting skills to quickly resolve IT system issues.

• Excellent verbal and written communication skills to translate technical language into business terms.

• Effective time management skills, with the ability to prioritize tasks

• Detail-oriented approach to monitoring systems and documenting processes.

• Collaborative team player, with the ability to work closely with cross-functional IT teams.

• Ability to quickly adapt to new tools, technologies, and environments.

• Independent and self-motivated, able to proactively identify issues and solutions.

• Commitment to continuous improvement of systems and processes.

Minimum Requirements: 
4+ years of experience with a with a high school diploma or equivalent.

Nice to Have Qualifications: