Jobs and Careers

Account Specialist- Export/ Import

United Statesfull_timeVerifiedPosted 30 Jul 2025

💰 $44,000/yr

About the role

Starting rate: $22 per hour Long-term employment with opportunities for growth.Discover more about our organization, culture, and employee benefits by visiting this page.Explore life at Seaboard Marine: https://explore.seaboardmarine.com/pomrecruitmentWe offer excellent benefits including:

401(K) Retirement Saving Plan w/ Employer Match
Low-Cost Health, Dental & Vision insurance (Starting DAY ONE)
Tuition & Certification Reimbursement
Paid Time Off – (15 Days; prorated before 1st year)
Parental Leave
Paid holidays

POSITION SUMMARY: This position provides guidance and general information to customers pertaining to requirements for transportation to/from the countries we service, as well as handles rate variations by commodity. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. GEOGRAPHIC REGION:Please note applications out of the geographic region for position applied will not be considered. QUALIFICATIONS:Required

One (1) to Two (2) years of experience in Customer Service, Traffic and/or Rates in the logistics industry. In lieu of experience in the industry, one (1) to two (2) years of customer service experience, with certification/education in logistics or related field, attained or currently pursuing.
High school diploma or equivalent.
Ability to read, write, and speak English and Spanish at an intermediate to advanced level in a business environment.
Intermediate computer skills in programs such as MS Word, Excel, and Outlook.
Ability to prepare a variety of reports.
Ability to establish and maintain effective working relationships with customers and fellow employees.

Must have organizational and time management skills, with the ability to prioritize, meet deadlines, and respond to common inquiries promptly.
Must be detail oriented.

Flexibility towards adapting to changing market trends and conditions.
Ability to work in a goal-oriented team, multi-task, and function comfortably in a fast-paced environment.
Ability to think logically, follow instructions, and make sound decisions within established systems and procedures.
Ability to work extended hours, holidays, and/or weekends as needed.

DUTIES AND RESPONSIBILITIES: Primary

Receive, research, and respond to customer inquiries and requests promptly and efficiently; offer customer alternatives to unresolved problems.
Oversee the overall performance/progress of assigned accounts, keeping customers informed of all aspects of their cargoes, providing an effective service.
Focus on providing high-quality service, to ensure high levels of customer satisfaction.
Secure bookings effectively; work with all divisions to ensure successful execution.
Attend to high volume of incoming phone calls.
Coordinate and arrange most effective mode of transportation, per customer’s requirements and needs, from point of origin to final destination.
Coordinate