Customer Service Representative

Description

At Greenbridge, our Customer Service team is essential for ensuring the highest level of satisfaction for each of our Customers. At the core of this role, our Customer Service Representatives ensure orders are placed, processed, tracked and returned in line with our mission and vision. 

Requirements

• Uphold Greenbridge Mission, Vision, and Values
• Accurately and effectively manage the order lifecycle from receipt of order through shipment, and where necessary, product returns. This includes, but is not limited to: verifying/qualifying all aspects of the purchase order for accuracy,  quality and timely processing of the order within JD Edwards ERP system as it relates to price, terms of sale, shipping/freight handling, product, quantity, , and customer’s individual needs..
• Ensure all policy processes are followed and necessary documents are verified and kept on file as needed.
• Communicate with internal and external customers  in a pro-active, positive, and professional manner through all mediums.
• Partner with sales to build long term positive relationships with customers reflected in demonstrating inbound and outbound activities and communications Ability to prioritize and follow standard operating procedures, with a strong drive to resolve issues quickly and effectively and work collaboratively  within a dynamic team atmosphere.
• Utilize resources within the department to build your product knowledge in order to support a variety of industries within our product portfolio 

Requirements

• High School Diploma or GED is required
• Minimum 2 - 4 years Customer Service experience, 
• Experience with JDE enterprise resource system and Salesforce CRM or similar systems 
• Extreme attention to detail and organizational skills.
• Experience within the manufacturing industry, B2B experience a plus – small to medium sized business setting.
• Demonstrated proficiency in Microsoft Office applications (Excel, Word), Outlook, Internet, Intranet, and other necessary office applications
• Exceptional degree of tact and empathy to resolve customer concerns in strengthening relationships and ability to adjust as needed to customer and business needs