Department Operations Analyst

The Department Operations Analyst will be a member of a fast-moving business analytics support team – responsible for driving reporting and building data visualizations. They will collaborate with cross-functional teams and deliver key, data-driven insights to business leaders across the organization. The ideal candidate will be strategic, analytical, detail-oriented, and a self-starter. They should have experience using Google Analytics 4 and data visualization software to present data as approachable, effective visual stories that will be used to drive business goals.

Principal Duties & Responsibilities

• Create regular and ad-hoc reports to communicate data-driven insights and present findings to stakeholders through visualizations, presentations, and reports
• Conduct exploratory data analysis to uncover insights, identify trends and anomalies, surface themes and analyze unstructured, qualitative data
• Conduct structured intake sessions with business owners to uncover decision needs, define key questions, and translate them into measurable metrics and simplified visuals that non-technical users can grasp
• QA and manage all deliverables provided to business leaders, designing accessible dashboards that enforce consistent standards, setting refresh schedules, and providing data dictionaries
• Identify areas of opportunity for improved process and visualization enhancements. Capture end-to-end processes and author SOPs that enable quick updates to dashboards.
• Partner with other analysts to develop solutions to business problems by providing dashboard wireframes.
• Access and manipulate data from Google Analytics4 and relevant SaaS tools.
• Other ad-hoc strategic analyses, business projects as needed

 

Knowledge, Skills and Abilities, Competencies 

• High proficiency in data storytelling with experience working with data visualization software, primarily Tableau
• Mastery of Microsoft Excel for reporting and dashboards
• Knowledge and experience with Google Analytics 4 and high-level understanding of BigQuery/SQL
• Solid qualitative analytical skills with the ability to derive and communicate key insights from data
• Ability to work collaboratively in a remote environment while keeping projects on schedule
• Displays demonstrated critical thinking and problem-solving abilities
• Inquisitive, organized, and confident—with a strong sense of urgency and the communication skills to ask the questions
• Excellent written and verbal communication skills  

Education and Experience:  Minimum 

• Bachelor’s Degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent)
• 1-2 Years of Data Analytics experience