Senior Technical Product Manager, CS

Who We Are

Babylist is the trusted platform for millions of growing families. For over a decade, Babylist has been the technology solution for expecting parents and the community that supports them, expanding from baby registry into a full-service platform that helps parents make decisions with confidence, stay connected, and build happy and healthy families. Every year Babylist helps over 9M people make purchases through its registry, app, ecommerce shop, and comprehensive product guides. The Babylist ecosystem now includes Babylist Health, which provides access to products and services including insurance-covered breast pumps, Expectful, a new voice in health and wellness for pre-pregnancy through postpartum care, and The Push, a branded content studio that works with the biggest companies in the baby space. With over 59M monthly pageviews and 1.2M TikTok followers, Babylist is a generational brand leading the $88 billion baby product industry. To learn about Babylist’s registry options, editorial content, and more, visit www.babylist.com

Our Ways of Working

We have team members located across the United States spanning multiple time zones. This means we put in extra effort to make sure we connect and collaborate in ways that make sense for us. We know how valuable the flexibility of remote work is for our employees. 

We know that personal connection is the foundation for the great work we do together. In order to build those relationships with team members in other cities, we meet with coworkers in person two times a year at a full company offsite and a departmental offsite. These offsites are expected of employees and are great opportunities to meet the people you work with every day and to do some of the work that is much more difficult to do virtually.

What the Role Is

As a Senior Technical Product Manager at Babylist, you will be dedicated to deeply understanding our users, how we support them, and our agent experiences. You will play a leading role in helping elevate our user and agent experience while contributing to key product and technology decisions on new and existing platforms. Our goal is to delight users with thoughtful experiences as they plan for their growing family. This role will develop new experiences, tools, and solutions that contribute to our mission to take care of growing families so they can be confident, connected, happy, and healthy.

In this role, you'll lead end-to-end product development, becoming an expert in our technology stack while prioritizing user needs and experiences. Your role also includes setting high standards for agent experience and driving transformative change initiatives. You'll oversee a diverse portfolio of projects, spanning from ideation to execution. You will leverage user feedback, prototype testing, and data analysis to inform smart decisions. Employing various methodologies and tools, such as A/B experiments and dashboards, you'll ensure our products evolve to meet the dynamic needs of our agents and customers.

Who You Are

• You have 5+ years of experience as a Technical Product Manager. You can speak in detail to examples of insightful strategy development, execution and delivery, and strong consumer advocacy
• Your development background shows a deep understanding of building complicated platforms and providing insight via data and best practices
• You have a strong background in tech and user-centric product development. You have worked with multiple stakeholders and side-by-side with design and engineering
• You believe in building on a foundation of data and analytics. You have a strong spidey-sense for when something may be off and can go multiple levels deep into the data (or elsewhere) to find the root cause. You fix issues in a durable and visible way
• You bring clarity to ambiguity. You naturally create mental models and share these more broadly to achieve alignment (or learn where the model breaks). You have examples of choosing to simplify problem areas in order to move teams forward
• You have experience building customer support platforms such as chat, social media, and other homegrown platforms. You conduct user research and competitive analysis to inform channel strategies

How You Will Make An Impact

• You deeply understand the connections across Babylist and develop platforms that capitalize on our core strengths. You operate with a mantra of “no surprises” and understand how to directly connect our technical product investments to business outcomes.
• You deeply understand Babylist teams and the different ways in which they use tools. You have a strong qualitative and quantitative understanding of what works well enough and where we can create ROI. You apply